Site and Service Manager

ITW; Chicago (IL); On-site; USD 98,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Incentives

Training

Career growth

Job summary

ITW Welding is seeking a Site & Service Manager to lead rental, repair, warehouse, and facility operations across multiple locations in the Chicago area. You will drive strategic direction, oversee performance, and ensure scalable processes to meet growth objectives.

Influential leader with 7+ years in operations, you will optimize workflow, manage vendors and contracts, and apply ITW 80/20 principles to inventory and service delivery while guiding cross-functional teams toward operational

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field.
• 7+ years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.
• Demonstrated success leading multi-site operations, managing geographically dispersed teams, and supporting organizational growth.
• Experience developing, launching and managing new facilities, warehouses, or operational locations.
• Strong knowledge of equipment rental operations, repair, and maintenance practices, inventory management, customer service, and workplace safety regulations (including OSHA requirements).
• Proven ability to analyze operational and financial performance metrics, negotiate contracts, manage vendor relationships, and utilize ERP systems, rental management software, Microsoft Office, and reporting tools to drive business results.
• Growth Mindset – Embraces learning, feedback, and continuous improvement
• Entrepreneurial Spirit – Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions – oriented mindset.
• Ownership & Collaboration – Takes accountability for results while working effectively with others to achieve shared goals.

Responsibilities

• Provide strategic leadership and oversight of site, rental, repair, warehouse, and facility operations across multiple locations to ensure operational excellence and achievement of business objectives.
• Partner with department leadership to monitor performance, resolve operational challenges, and maintain efficient day to day operations while supporting business continuity.
• Develop, implement, and standardize processes, procedures, and operational standards that improve efficiency, service quality, consistency, and turnaround times.
• Evaluate organizational structure, staffing, workflows, and resource allocation to ensure scalability, productivity, and alignment with current and future business needs.
• Lead the planning, launch, and ongoing performance management of new warehouse and service locations, including operational readiness and facility oversight.
• Establish and manage relationships with vendors, contractors, landlords, and service partners, including contract negotiations, to support operational effectiveness, and strategic growth.
• Analyze KPIs and operational data to drive continuous improvement, profitability, customer satisfaction, cost efficiencies, and business growth while providing recommendations and reporting leadership.
• Oversee purchasing activities, vendor relationships, purchase orders and timely procurement of materials, supplies, and equipment.
• Apply ITW’s 80/20 principles to inventory planning and replenishment activities, maintaining target product availability levels that support customer, sales, rental, and service requirements.
• Manage inventory investment and working capital by achieving Months on Hand (MOH) targets while balancing customer service, availability, and operational efficiency.
• Drive inventory health through proactive management of slow-moving and obsolete inventory, simplifying inventory complexity and optimizing stock levels.
• Partner with suppliers, warehouse operations, logistics providers, rental facilities, and cross-functional teams to improve product availability, delivery performance, inventory flow, and overall customer experience.
• Continuously identify and eliminate nonvalue added activities, simplify processes, and implement improvements that enhance supply chain responsiveness, efficiency, and customer outcomes.
• Growth Mindset – Embraces learning, feedback, and continuous improvement
• Entrepreneurial Spirit – Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions – oriented mindset.
• Ownership & Collaboration – Takes accountability for results while working effectively with others to achieve shared goals.

Skills

Strategic leadership

Multi-site operations

Vendor management

Data analysis

Project management

Growth mindset

Ownership & collaboration

Education

Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or related field

Tools

ERP systems

Rental management software

Microsoft Office

Reporting tools

Job description

Position Summary

The Site & Service Manager is responsible for overall growth, performance, and strategic direction of the company’s rental and repair operations across multiple locations. This role provides leadership and oversight for the department, to ensure long term operational efficiency, scalability, and organizational effectiveness. Working collaboratively with department leadership and cross-functional teams, the position assesses operational processes, staffing structures, and business opportunities to support continued growth and improvement. The Site & Service Manager is accountable for ensuring the rental and repair operation is structured and positioned to meet current and future business objectives.

Core Responsibilities:

• Provide strategic leadership and oversight of site, rental, repair, warehouse, and facility operations across multiple locations to ensure operational excellence and achievement of business objectives.
• Partner with department leadership to monitor performance, resolve operational challenges, and maintain efficient day to day operations while supporting business continuity.
• Develop, implement, and standardize processes, procedures, and operational standards that improve efficiency, service quality, consistency, and turnaround times.
• Evaluate organizational structure, staffing, workflows, and resource allocation to ensure scalability, productivity, and alignment with current and future business needs.
• Lead the planning, launch, and ongoing performance management of new warehouse and service locations, including operational readiness and facility oversight.
• Establish and manage relationships with vendors, contractors, landlords, and service partners, including contract negotiations, to support operational effectiveness, and strategic growth.
• Analyze KPIs and operational data to drive continuous improvement, profitability, customer satisfaction, cost efficiencies, and business growth while providing recommendations and reporting leadership.
• Oversee purchasing activities, vendor relationships, purchase orders and timely procurement of materials, supplies, and equipment.
• Apply ITW’s 80/20 principles to inventory planning and replenishment activities, maintaining target product availability levels that support customer, sales, rental, and service requirements.
• Manage inventory investment and working capital by achieving Months on Hand (MOH) targets while balancing customer service, availability, and operational efficiency.
• Drive inventory health through proactive management of slow-moving and obsolete inventory, simplifying inventory complexity and optimizing stock levels.
• Partner with suppliers, warehouse operations, logistics providers, rental facilities, and cross-functional teams to improve product availability, delivery performance, inventory flow, and overall customer experience.
• Continuously identify and eliminate nonvalue added activities, simplify processes, and implement improvements that enhance supply chain responsiveness, efficiency, and customer outcomes.
• Growth Mindset – Embraces learning, feedback, and continuous improvement
• Entrepreneurial Spirit – Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions-oriented mindset.
• Ownership & Collaboration – Takes accountability for results while working effectively with others to achieve shared goals.

Qualifications

• Bachelor's degree in Business, Operations Management, Supply Chain Management, Engineering, or a related field preferred.
• 7+ years of progressive leadership experience in operations, equipment rental, service, manufacturing, distribution, or a related industrial environment.
• Demonstrated success leading multi-site operations, managing geographically dispersed teams, and supporting organizational growth.
• Experience developing, launching and managing new facilities, warehouses, or operational locations.
• Strong knowledge of equipment rental operations, repair, and maintenance practices, inventory management, customer service, and workplace safety regulations (including OSHA requirements).
• Proven ability to analyze operational and financial performance metrics, negotiate contracts, manage vendor relationships, and utilize ERP systems, rental management software, Microsoft Office, and reporting tools to drive business results.
• Growth Mindset – Embraces learning, feedback, and continuous improvement
• Entrepreneurial Spirit – Takes initiative, identifies opportunities, and approaches challenges with a proactive, solutions – oriented mindset.
• Ownership & Collaboration – Takes accountability for results while working effectively with others to achieve shared goals.

Preferred Qualifications

• Lean Manufacturing or Lean Operations experience.
• Six Sigma Green Belt or equivalent continuous improvement training.
• Experience with KPI development and performance management.
• Experience in the welding, industrial equipment, construction equipment or related industries preferred.

Travel

Must be willing and able to travel about 20%

What We Offer

• At ITW Welding, we foster a culture of innovation, collaboration, and growth. You’ll join a supportive team that values diverse perspectives and contributions. This position offers opportunities to develop your career while making a meaningful impact in the orbital market.
• Competitive salary with performance-based incentives.
• Comprehensive training on company products and sales strategies.
• Opportunities for professional development and career growth.
• Supportive team environment with a commitment to innovation and excellence.

Compensation Information

$97.5k-$125k

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.