Site Analyst II

Quad; West Virginia; On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Benefits package

Job summary

Quad is seeking an IT Support Associate to maintain and operate our IT systems, providing 24/7 support for assigned areas from the West Virginia operations. You'll troubleshoot incidents, configure hardware and software, and communicate clearly with teammates.

Ideal candidates have 3–5 years IT experience, an associate or bachelor’s in a related field, strong Windows OS knowledge and a customer‑oriented mindset.

Qualifications

• Associates or Bachelor's degree in related field or equivalent IT experience.
• 3–5 years of experience in IT field.
• Proven ability to troubleshoot and communicate effectively.

Responsibilities

• Responds to level II IT issues 24x7 via ticketing system.
• Configures and maintains IT hardware, software, network and telephony.
• Manages IT assets in inventory system.

Skills

Communication skills

Windows OS

IT infrastructure

MS Office

Customer service

Education

Associate or Bachelor degree in related IT field

Job description

As a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we're all driven to perform at our best- for ourselves and our clients. At our core, we're a company that believes we can always create a better way.

GENERAL PURPOSE OF JOB

Focused on the support, maintenance and operations of IT systems and related technologies. Provide 24/7 support to assigned areas. Responsible for having a general understanding of domain knowledge for IT systems, related technologies and processes pertinent to assigned areas. Effectively troubleshoot and perform root cause analysis in an attempt to resolve incidents by providing professional, courteous, timely and dependable communication with team assistance as needed.

KEY RESPONSIBILITIES

• Responds to level II support issues 24x7 through call tracking software
• Supports, configures and maintains a subset of IT hardware and software including network, server and telephony infrastructure
• Manages IT assets within inventory system
• Entrusted to exercise a high degree of discretion due to Administrator rights, access and exposure

JOB REQUIREMENTS

Appropriate education and/or experience may be substituted on an equivalent basis

Education: Associates or Bachelor's degree in related field or equivalent IT experience

Experience: 3-5 years of experience in IT field

Knowledge, Skills & Abilities

• Strong written, verbal and interpersonal communication skills
• Strong knowledge of Windows current Operating Systems and associated tools and utilities
• Basic understanding of infrastructure
• Working knowledge of MS Office toolset
• Customer service oriented

We offer comprehensive benefits (https://www.bequad.com/benefits) for eligible employees including medical, prescription, dental and vision insurance, 401(k) retirement savings, paid time off, holidays and additional benefits.

Quad is proud to be an equal opportunity employer.

We are committed to creating a place of belonging - a space where employees do not need to sacrifice who they are to exist and grow in our workplace.

Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws.

Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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