Sign Language Interpreter Flex 12

International Executive Service Corps; Charlotte (NC); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a skilled Interpreter to provide high-quality American Sign Language interpreting via video in a dynamic call center environment. This role requires fluency in ASL and spoken English, along with the ability to maintain professionalism and excellent customer service. As part of a supportive team, you will engage in continuous professional development and adhere to industry standards. If you are passionate about communication and making a difference, this opportunity offers flexible scheduling and a chance to contribute to a meaningful mission.

Benefits

Telehealth Plan

Flexible Scheduling

401(k) Retirement Savings Plan

Employee Assistance Program

Massage Reimbursement

Qualifications

• Fluent in American Sign Language and spoken English with accurate interpreting skills.
• 3-5 years of interpreting experience preferred but not required.

Responsibilities

• Provide effective video relay and remote interpreting services.
• Exhibit professional behavior and excellent customer service at all times.
• Adapt quickly to new technologies and multi-task effectively.

Skills

American Sign Language (ASL)

Spoken English

Interpreting Skills

Interpersonal Skills

Education

High School Diploma

State Licensure or Credentials

Job description

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Flex 12 Interpreters (working 12 hours a week averaged over a 6 week scheduling round) are eligible for the following:

• Telehealth Plan (heavily discounted telehealth that offers limited telehealth visits only)
• Community work (when available)
• Flexible scheduling
• 401 (k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Job Requirements:

• Must be able to work 12 hours a week (averaged over a 6 week period)
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Essential Duties and Responsibilities:

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast-paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license, and required insurance is necessary.

Minimum Qualification Requirements:

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state-required credentials
• You must be 18 years or older to apply

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP Better Together, LLC is an Equal Opportunity Employer.