Sign Language Interpreter Flex

Purple Communications, Inc; El Paso (TX); On-site; USD 27,552,000 - 49,594,000; Part time

Benefits offered by this job

Telehealth plan

Discounted telehealth visits

Community work

Flexible scheduling

401(k) with employer match

Employee Assistance Program

Massage reimbursement

Job summary

ZP Better Together, LLC is seeking qualified ASL interpreters to provide high quality video relay and video remote interpreting for consumers. The role emphasizes fluency in ASL, strong English, professional conduct, and adherence to NAD-RID standards.

Interpreters will fulfill a 15‑hour, six‑week scheduling cycle; training includes a 40‑hour New Hire program and ongoing professional development. A supportive benefits package is available where scheduling flexibility applies.

Qualifications

• Fluent ASL and spoken English required.
• Accurate interpretation and Deaf culture understanding.
• Knowledge of NAD-RID Code of Professional Conduct.

Responsibilities

• Provide effective video relay service and video remote interpreting for consumers.
• Support and model the company's mission and values.
• Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues.
• Exhibit professional behavior including punctuality and preparedness for shifts, and timely record keeping.
• Adhere to FCC regulations and company policies.
• Demonstrate adaptability to new technologies and multitask between interpreting and using video.
• Participate in training for Professional Development.
• Meet performance expectations with minimal supervision.
• Work effectively in a fast-paced, dynamic environment.
• Onsite interpreting offered based on business need; driving may be required for onsite work.

Skills

ASL fluency

English proficiency

Interpreting accuracy

Customer service

Professional conduct

Education

State‑required credentials/licensure (if applicable)

Job description

Under the supervision of the Communication Center Manager, the Interpreter will provide high quality professional American Sign Language interpreting through video in a call center. Interpreters must possess fluent American Sign Language and spoken English language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Flex Interpreters (working 15 hours over a 6 week scheduling round) are eligible for the following:

• Telehealth Plan
• This is a heavily discounted telehealth that offers limited telehealth visits only
• Community work (when available)
• Flexible scheduling
• 401 (k) Retirement Savings Plan with employer match
• EAP (Employee Assistance Program)
• Massage Reimbursement

Job Requirements

• Must be able to work 15 hours every 6 weeks
• Must pass the company's interpreting skills assessment
• Must attend and successfully complete a 40 hour New Hire Training

Essential Duties And Responsibilities Include The Following

• Provide effective video relay service and video remote interpreting for consumers
• Support and model the company's mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues
• Exhibit professional behavior at all times including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi task between interpreting effectively and utilizing video
• Participate in company sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Demonstrate strong interpersonal skills in all settings
• Onsite interpreting for consumers will be offered based on business need but is not required. Where driving is required for onsite work, access to a vehicle, valid driver's license and required insurance is necessary.

Minimum Qualification Requirements

• Fluent ASL and spoken English language skills
• Able to provide accurate interpretation
• Good understanding of Deaf culture
• Thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct
• Three to five years experience in interpreting (preferred but not required)
• As applicable, state licensure of state-required credentials
• You must be 18 years or older to apply

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees for this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.

ZP Better Together, LLC is an Equal Opportunity Employer.