Shuttle Program & Operations Manager

VPNE Parking Solutions LLC; Boston, City of Troy (MA, NY); On-site; USD 45,000 - 85,000; Full time

Job summary

An established industry player is seeking a dynamic Shuttle Operations Manager to lead their passenger transportation services. This role requires exceptional customer service and leadership skills to create a safe and efficient environment for clients and visitors. You will manage a team of drivers, oversee operations across multiple locations, and ensure compliance with safety regulations. The ideal candidate will possess a CDL license and have extensive experience in the transportation sector. Join a family-owned company that values growth and teamwork, and help drive the success of their prestigious client brands while enjoying a supportive and fun work culture.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K with a Match

Commuter Benefits

Discount Programs

Short-term Disability

Accident Insurance

Life Insurance

Qualifications

• CDL License with Passenger Endorsement is essential.
• 4+ years of experience in the transportation industry required.

Responsibilities

• Oversee day-to-day operations of multiple shuttle locations.
• Manage and train drivers while ensuring safety standards.
• Enhance client relationships and service delivery.

Skills

Customer Service Skills

Communication Skills

Team Leadership

Ability to Manage Drivers

Organizational Skills

Ability to Work Under Pressure

Knowledge of Transportation Regulations

Ability to Lift 50 lbs

Education

CDL License with Passenger Endorsement

4+ Years of Experience in Transportation

Tools

MS Office Suite

Job description

Overview

The role of the Shuttle Operations Manager is to oversee and manage the VPNE’s passenger transportation services, by providing exceptional guest service and maintaining an environment of safety and risk prevention. Using top-notch customer service skills and leading by example, the Transportation Operations Manager will create an atmosphere that caters to the many varying needs of our clients, riders, and visitors through effective team leadership and management. The Manager will effectively communicate and execute VPNE policies and procedures to optimize service and revenue and foster a trustworthy client relationship while ensuring safety is a top priority at all times.

Responsibilities

• Drive VPNE Business and Build VPNE Brand by driving our client’s business and building their brand.
• Oversee the complete day-to-day operations of multiple locations.
• Interview, hire & train CDL & Non-CDL candidates.
• Manage approx. 20-25 direct report drivers.
• Work closely with VPNE transportation Director to ensure operations’ standards and procedures are being executed correctly and efficiently.
• Use client’s objectives to exceed client’s expectations.
• Enhance VPNE’s culture by treating your team exceptionally well and contributing to our goal of being “the employer of choice for shuttling programs.”
• Enhance VPNE appearance and service delivery.
• Partner with Human Resources to ensure various policies, procedures, laws, standards, and government regulations are being correctly implemented.
• Fully understand and utilize the systems VPNE uses to drive and control revenue streams.
• Ensure VPNE safety standards and procedures are being strictly maintained at each location.
• Oversee vehicle maintenance plan and coordinate maintenance contractors to ensure fleet availability to meet service requirements.
• Ensure prompt investigation and resolution of complaints and incidents related to service delivery in compliance with VPNE and client’s policy.
• Ensure daily trip edit is completed accurately and timely.
• Review pre-trip inspections to ensure fleet safety.
• Ensure all safety regulations are being observed and all training methods are adequate and effective.
• Coordinate special events.
• Effectively forecast and budget for all shuttle-related expenditures.
• Maintain an impressive relationship with our client on location to promote the VPNE brand.
• Assist and organize all related events regarding shuttle services.

Qualifications

Education, Experience, and Skills Required

• CDL License with Passenger Endorsement
• At least 4 years of experience in the transportation industry
• Preferred experience of managing a fleet of 10+ vehicles and 20+ drivers.
• Ability to establish and maintain relationships with clients and vendors.
• Impressive appearance, communication (written and verbal), and demeanor.
• Knowledge of DOT & DPU rules and regulations.
• Ability to travel locally and manage locations regionally.
• Ability to be flexible and work under pressure.
• Ability to organize and prioritize work in an effective and timely manner.
• Ability to read, write, speak, and communicate in English.
• Ability to develop an impressive and dependable team to meet all of VPNE’s goals.
• Knowledge of transportation programs and local operations.
• Knowledge of vehicle and equipment use and maintenance requirements.
• Ability to lift and move up to 50 lbs of supplies and signage.
• Proficient in MS Office Suite, Word, Excel & Outlook.

Benefits for Full-Time Employees:

• Medical, Dental, Vision.
• 401K with a match.
• Commuter benefits.
• Discount programs.
• Short-term disability.
• Accident insurance.
• Life insurance.
• And more...

VPNE is a family-owned, fun, people-dedicated, and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious healthcare institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business.

Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand.