Shuttle Parking Manager

Ace Parking; Seattle (WA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday Pay

Discount Programs

Job summary

ACE Parking in Seattle is seeking a Shuttle Program Manager to lead passenger transport operations with a focus on safety, reliability, and outstanding guest service. You will coordinate routes, supervise drivers, and ensure on-time pickups and drop-offs in a fast-paced environment.

The role requires a CDL with passenger endorsement, a clean driving record, and strong communication skills. You should be comfortable working evenings, weekends, and holidays in a dynamic hospitality setting, while

Qualifications

• High school diploma or equivalent.
• 2+ years’ experience driving a commercial vehicle.
• CDL with passenger endorsement.
• Clean driving record and adherence to safety regulations.
• Excellent communication skills and a customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Up-to-date medical certification.

Responsibilities

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely operate shuttle vehicles following all traffic laws and company policies.
• Maintain records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.
• Monitor passenger capacity to optimize profitability.

Skills

Customer service

Communication

Accountability

Reliability

Education

High school diploma or equivalent

Job description

Join our team as a Shuttle Program Manager and be an important member of our hospitality team. We are looking for someone who is reliable, friendly, and able to provide top-notch customer service. You will have the ability to create a lasting impression on our team and on our guests. As a Shuttle Program Manager, you'll have the opportunity to work in a fast-paced environment in a fun and exciting industry.

Compensation Range: $39.00 - $41.00 per hour

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies. (About Us. Our Legacy)

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

As a Shuttle Program Manager, you will be responsible for overseeing the transportation of passengers to and from designated locations in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Ace Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Assist passengers with boarding, unloading, and luggage handling, if applicable.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service’s profitability.
• Follow DOT policies and procedures.

About YOU:

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications:

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver’s license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday Pay
• Discount Programs

ACE Parking is an affirmative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.