Shuttle Operator

Island Hospitality Management; Santa Claus (IN); On-site; Full time

Benefits offered by this job

Referral bonus program

Seasonal bonus opportunities

Job summary

A hospitality management company is seeking a Shuttle Operator responsible for transporting guests to attractions and ensuring customer satisfaction. The role requires strong communication skills and a valid driver's license. Candidates should expect a seasonal position with flexible scheduling. Responsibilities include maintaining shuttle cleanliness, monitoring maintenance needs, and stocking refreshments. Applicable training programs and wellness initiatives are available to support team member growth and satisfaction.

Qualifications

• Valid driver's license required.
• Valid chauffeur's license may be required at select locations.

Responsibilities

• Transport guests between resorts and local attractions.
• Assist guests in and out of the shuttle as needed.
• Monitor and address maintenance needs of the shuttle.

Skills

Basic computer proficiency

Strong communication skills

Customer service skills

Job description

Description

As our Shuttle Operator, you will be responsible for customer relations and transporting guests between nearby resorts & campgrounds and local attractions, theme parks, wineries, and events.

This is a seasonal position that may require flexible scheduling availability.

Job Requirements

• Greet guests and customers while assisting them in and out of the shuttle as needed
• Monitor and address ongoing maintenance needs of the shuttle, including fueling the vehicle and regular oil changes
• Communicate maintenance needs to the Resort Manager
• Follow safety laws and procedures while performing duties, including safely operating vehicles
• Provide information and respond to guest inquiries regarding local attractions, directions, etc. to ensure guest satisfaction is maximized
• Stock shuttle with water and snacks; replenish as necessary at select locations
• Maintain cleanliness of the shuttle, both inside and outside, including window washing and trash removal
• Book shuttles in the reservation system for transportation to events and verify passenger information, if applicable
• Maintain a log of travel destinations, number of guests, vehicle mileage, and expenses

Job Qualifications

• Basic computer proficiency, including the ability to use email and the internet
• Strong communication and customer service skills
• Valid driver's license required
• Valid chauffeur's license at select locations is required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The employee is also regularly required to lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program

• Referral bonus program to any of our locations
• Seasonal now and later bonus

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.