Shuttle/Front Desk Agent

Driftwood Hospitality Management; Durham (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Shuttle Driver who is passionate about providing exceptional service. In this role, you will transport guests to and from key locations while ensuring a clean and safe shuttle environment. Your friendly demeanor and proactive attitude will make you a trusted source for guests, enhancing their experience. Additionally, flexibility to assist at the front desk when needed is essential. Join a team that values initiative and offers a supportive culture where your contributions truly matter.

Benefits

401(k)

Health Insurance

Paid Time Off

Vision Insurance

Employee Assistance Program

Flexible Spending Account

Life Insurance

Room Discounts

Employee Food and Beverage Discounts

Disability Insurance

Qualifications

• Excellent communication skills in English are essential.
• Continuous movement and ability to lift up to 50 pounds required.

Responsibilities

• Drive hotel shuttle to transport guests to various locations.
• Provide exceptional customer service and assist guests with luggage.

Skills

Customer Service

Communication Skills

Driving Skills

Problem Solving

Education

High School Diploma or Equivalent

Tools

Computer Software

Job description

1 week ago Be among the first 25 applicants

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Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

This position will be primarily Shuttle Driver; however, we may need you to work front desk when needed.

Schedule: Full Availability

Pay: $17/hour

Why you will enjoy this job

You have a sunny, helpful nature. You’re happiest on the move, ever alert to what needs doing. Talking with people from all over energizes you. And with a passion to please, you thoughtfully offer guests helpful tips while lending a hand, opening doors, whisking away luggage, and holding pet leads as guests get settled. You know the property and surrounding area by heart, quickly becoming a trusted source for guests. You take great care and pride in your work, which guests immediately recognize and reward. This Shuttle Driver position may be a great way for you to earn your potential.

As Shuttle Driver you will:

• Drive the hotel shuttle to transport guests to and from designated locations (e.g., airport, shopping areas, local attractions).
• Provide exceptional customer service by assisting guests with luggage and addressing any questions or concerns.
• Ensure the shuttle vehicle is maintained in a clean, safe, and operational condition.
• Follow all traffic laws and safety protocols while operating the shuttle.
• Maintain a friendly, professional attitude and be courteous to all guests and staff.
• Keep a record of trips, schedules, and passenger information.
• Report any maintenance issues or vehicle problems to the appropriate team.
• Ensure timely arrivals and departures according to the hotel shuttle schedule.

A high school education or equivalent is required, with prior customer service experience helpful. The ability to communicate effectively and graciously in English is essential. This position requires continuous movement, full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Additionally:

• Valid driver’s license and clean driving record.
• Previous driving experience preferred (shuttle or passenger transport experience is a plus).
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Good knowledge of local routes and area landmarks is beneficial.
• Ability to work independently and as part of a team.

As Front Desk Agent you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

• 401(k)
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitality

Referrals increase your chances of interviewing at Driftwood Hospitality Management by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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