Shuttle Driver - PT

Sonesta Hotels; Town of Charlotte (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Health Savings Account with Company 72

401(k) Plan with Company Match

Paid Vacation & Sick Days

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Perks & Discounts

Job summary

Sonesta International Hotels is seeking a Van Driver to operate hotel shuttle services and support guest needs with safety and courtesy.

Responsibilities include assisting guests, verifying vehicle readiness, and promoting hotel amenities while complying with laws. The role requires a high school diploma, a valid license, and flexibility to work mornings, evenings, weekends, and holidays.

Qualifications

• High School diploma or equivalent required.
• One year of hotel experience or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; professional verbal and written communication skills.
• Valid driver’s license required.
• Physical ability to stand, bend, lift up to 100 pounds; mornings/evenings/weekends/holidays required.

Responsibilities

• Deliver shuttle service to guests and respond promptly to requests.
• Assist guests with luggage during boarding and off-loading.
• Operate the van safely and in accordance with laws and airport rules.
• Promote hotel facilities and provide local information.
• Perform vehicle inspections and maintain logs; keep vehicle clean.
• Assist in housekeeping/laundry duties as needed; support teamwork.

Skills

Customer service

English fluency

Verbal communication

Education

High School diploma

Job description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver’s license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 100 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.