Shuttle Driver (on call)

Sonesta International Hotels Corporation; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Job summary

Sonesta International Hotels Corporation is seeking a Van Driver to operate the hotel shuttle with safety and courtesy, assisting guests with luggage and ensuring timely transport to guest destinations. The role emphasizes guest satisfaction and adherence to company standards.

Responsibilities include vehicle inspections, keeping the shuttle clean, and providing information on hotel facilities and local attractions while maintaining a safe and professional demeanor for all guests and colleagues.

Qualifications

• High School diploma or equivalent required.
• Fluent English (spoken and written).
• Professional verbal and written communication skills.
• Valid driver's license required.

Responsibilities

• Operate hotel van safely to and from guest destinations.
• Respond promptly to guest shuttle requests with courtesy.
• Assist guests with luggage during loading and unloading.
• Explain and promote hotel facilities and local attractions.
• Perform daily vehicle inspections and maintain cleanliness.

Skills

Fluent English

Verbal communication

Customer service

Education

High School Diploma

Job description

We're Sonesta International Hotels. The 8th largest hotel company in the U.S—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner.

Job Description DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to all guest requests for shuttle service in a prompt and courteous manner.
• Assist guests with luggage while boarding and off-loading vehicle.
• Operate vehicle in accordance with state laws.
• Observe all airport rules pertaining to the shuttle vehicles.
• Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
• Perform daily inspection of vehicles.
• Take necessary action to correct deficiencies or unsafe conditions.
• Keep vehicle clean and neat at all times.
• Maintain vehicle mileage log.
• Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
• Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Ensure compliance with federal, state and local laws regarding health, and safety.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English.
• Other languages beneficial.
• Professional verbal and written communication skills.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 100 pounds.
• Frequently handling objects and equipment.
• Will be required to work mornings, evening, weekends, and holidays.

Anticipated Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

At Sonesta, we value our team members as individuals who enhance our guests’ experiences with their unique skills and contributions. We actively support professional growth and personal happiness in each of our employees at each of our hotels, resorts, suites and cruise ships. We seek out people who will eagerly partner with us to improve the overall Sonesta experience for our guests, and the overall Sonesta experience for their fellow colleagues.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.