SHUTTLE DRIVER - AIRPORT

Ace Parking; Burbank (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading parking management expert as an airport shuttle driver, where your role is pivotal in ensuring passenger satisfaction. This position emphasizes accountability, communication, and exceptional service, making it ideal for those who thrive in a fast-paced environment. With over 72 years in the industry, the company values teamwork and a strong commitment to community. You will enjoy competitive pay, flexible scheduling, and comprehensive benefits, including medical and 401k options. If you are passionate about customer service and driving, this opportunity is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k

Vacation/Sick Leave

Holiday Pay

Discount Programs

Qualifications

• 2+ years experience driving a commercial vehicle with a clean driving record.
• Excellent communication and customer service skills are essential.

Responsibilities

• Transport passengers safely to and from the airport, ensuring comfort.
• Maintain accurate records of vehicle maintenance and daily activities.

Skills

Customer Service Skills

Communication Skills

Accountability

Ability to Handle Stressful Situations

Education

High School Diploma or Equivalent

Tools

Commercial Driver's License (CDL)

Job description

Compensation Range: $20.00 - $21.27 per hour

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that “people” are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 72+ years, we understand what it means to earn “Every Thank You,” which is treating our clients, partners, guests, and team members with utmost respect and courtesy.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members.

About the Position:

As an airport shuttle driver, you will be responsible for transporting passengers to and from the airport in a safe and timely manner. You will play a vital role in ensuring the comfort and satisfaction of our customers as they begin or end their travels. Our core values of accountability, communication, family, exceptional service, and profitability guide our every action, and we expect our Shuttle Drivers to embody these values in their daily responsibilities.

Responsibilities

Accountability

• Pick up and drop off passengers at designated locations.
• Arrive at each pick-up location in a timely manner.
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies.
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities.
• Ensure the safety of passengers and cargo at all times.
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed.
• Assist passengers with luggage, boarding, and exiting the shuttle.
• Adhere to traffic and safety regulations while driving.
• Keep track of daily routes and schedules.

Family

• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues.
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs.

Exceptional Service

• Provide excellent customer service by answering passenger questions and addressing concerns.
• Assist passengers with disabilities as needed. Operate wheelchair lifts or assist passengers with mobility challenges.
• Attend and participate in training and development opportunities to improve driving and customer service skills.
• Go above and beyond to exceed passenger expectations and ensure a positive experience.

Communication

• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism.
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation.
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors.

Profitability

• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes.
• Drive efficiently to conserve fuel and reduce operational costs.
• Monitor and manage passenger capacity to optimize profitability.
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability.
• Follow DOT policies and procedures.

About YOU:

You must possess excellent customer service skills and be comfortable working in a fast-paced environment.

Your Qualifications:

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle.
• Clean driving record and adherence to all safety regulations.
• Excellent communication skills and a friendly, customer-oriented demeanor.
• Ability to handle stressful situations calmly and professionally.
• Strong sense of accountability and reliability.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.
• Valid commercial driver's license (CDL) with passenger endorsement.
• Up-to-date medical certification.

What We Can Offer You for All Your Hard Work:

• $20.00 - $21.27 per hour
• Medical, dental, vision, life insurance coverage for full-time, eligible employees.
• Flexible Spending Accounts for full-time, eligible employees
• 401k
• Vacation/Sick for full-time and part-time employees
• Holiday pay for full-time and part-time employees
• Discount programs

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.