Shuttle Driver

GBMC HealthCare; Towson (MD); On-site; USD 24,000 - 30,000; Full time

Job summary

GBMC HealthCare is seeking a shuttle driver to operate on GBMC's campus, assisting patients and visitors with directions, valet support, and timely arrivals. The role requires maintaining a professional demeanor and following safety procedures while navigating campus routes.

Qualified applicants will have a high school diploma or GED, a valid driver's license, and CPR certification within 90 days of employment, maintained thereafter.

Qualifications

• High School diploma or GED required.
• Valid Driver's license must be maintained throughout employment.
• CPR certification within 90 days of employment and maintained during employment.

Responsibilities

• Greet and assist patients/visitors and provide valet assistance.
• Operates shuttle vehicle on fixed routes and on-demand with safety and courtesy.
• Ensure vehicle is cleaned and maintained daily and report any incidents to supervisor.

Skills

Customer service

Patient relations

Situational awareness

Initiative & judgment

Education

High School diploma or GED

Job description

Under limited supervision, drive a shuttle vehicle on GBMC’s campus on fixed routes, on-demand, and other transport related services. Provides patients and visitors with knowledge and assistance in wayfinding and organizational information to ensure a timely arrival to their destination. Provides daily vehicle inspections and reporting in accordance with departmental policy and procedure. Assist with event parking when needed. Performance other duties as assigned.

Education

• High School diploma or GED equivalent

Experience

• One year working experience and one year of driving experience

Skills

• Professional character with all patients, visitors, and staff
• Exceptional customer service skills
• Ability to positively engage with patients and visitors to ensure a positive experience
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions

Licensures, Certifications

• Valid Driver’s license which must be maintained throughout employment
• CPR Certification within 90 days of employment that must be maintained throughout employment

Physical Requirements

• Prolonged periods standing, sitting, and walking
• Occasionally lift or carry up to 20 pounds

Working Conditions

• Ability to work and drive in the elements of heat, cold, rain, and snow.

Conditions of Employment

• As a condition of continued employment, employee must maintain current active status of all required licensures, competencies, and certifications

Standard Precautions

• Standard precaution policy and procedures are applicable to this job

Patient Safety

• Employee has knowledge and understanding of patient safety as it relates to the job duties

Principal Duties and Responsibilities

• Acknowledge, greet, and welcome patients/visitors
• Assists patients/visitors with valet needs
• Ensure vehicle is maintained and cleaned daily
• Comply with traffic regulations to operate vehicles in a safe and courteous manner
• Clarifies parking rates and valet procedures to patients and visitors
• Daily collection and categorization of process parking ticket transactions
• Maintains safe and clean work environment by following standards and procedures
• Report any accidents to manager on duty

All Roles Must Demonstrate the GBMC Values

GBMC Values

Value Description

Respect

• Treats others with fairness, kindness, and respect for personal dignity

• Listens and responds appropriately to others' needs, feelings, and capabilities

Excellence

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

• Demonstrates integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
• Uses GBMC materials, equipment, and resources appropriately

Results

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles

Pay Range

$17.13 - $21.69

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.