Shuttle Driver

The Hotel at Avalon; Linthicum (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical & Dental benefits

Vision insurance via EyeMed

401(k) with company match

DailyPay access

Hotel room discounts

Job summary

HEI Hotels and Resorts operates The Westin BWI in Linthicum, MD, seeking an attentive valet to ensure efficient arrival and departure experiences for guests. Responsibilities include transporting guests, greeting them, and supporting smooth operations.

The role emphasizes guest service, safety, and teamwork, with a strong focus on handling luggage and directing guests to facilities. The hotel offers comprehensive benefits and a supportive culture under HEI Loves.

Qualifications

• Hotel experience preferred.
• Ability to deal with customers with patience, tact and diplomacy.
• Ability to parse information from luggage tags and pickup points.
• Ability to lift luggage and move items safely.
• Excellent driving record verified by MVR.

Responsibilities

• Transport guests to and from airport terminal or designated site.
• Park and retrieve guest vehicles and use claim tickets for accurate delivery.
• Greet guests with a friendly welcome and assist with needs.
• Provide directions to hotel facilities and attractions.
• Maintain driveway traffic flow and ensure space for loading/unloading.

Skills

Hotel experience

Excellent driving record

Verbal and written communication

Patience and diplomacy

Luggage handling and mobility

Job description

About Us

Here at Westin BWI, we prioritize employee engagement! We continue to create a vibrant workplace culture by hosting various fun activities including employee parties, potlucks and spirit weeks to foster connection and healthy employee relationships. Additionally, we celebrate birthdays and work anniversaries with thoughtful gifts spreading the love within our Westin family. We believe that every team member plays a vital role in our success and we're committed to making everyone feel valued and included. We strive to build a supportive and enjoyable environment together. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $15.00 - $16.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
• Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage.
• Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.
• We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Culture

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry. We show our "love" to our associates by providing market-leading compensation packages, generous PTO and flex-time initiatives, outstanding career development and advancement opportunities, and job-appropriate assets and resources. We’re always looking for associates who share our passion for hospitality. With a variety of world-class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.