Shredding Product Line Manager

Socket.dev; Poway (CA); On-site; USD 105,000 - 145,000; Full time

Job summary

Corodata seeks a Shredding Product Line Manager to drive pricing strategy, support major opportunities, and oversee statewide shredding operations. You will collaborate with Sales, Operations, IT, and Finance to ensure compliant, efficient, and profitable service delivery.

This role requires strong leadership, analytical thinking, and vendor management across the shredding business, with a focus on data integrity and customer satisfaction. Located in Poway, CA, with statewide scope.

Qualifications

• Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred.
• Strong communication and analytical skills required.
• Experience managing pricing, vendor relationships, and regulatory compliance is a plus.

Responsibilities

• Price strategy, tools, and approvals; lead annual price increases.
• Provide advanced sales support for large opportunities including pricing and proposals.
• Oversee statewide shredding operations, vendor management, and compliance.
• Support sales, operations, IT, accounting, and executive management with data and reporting.
• Develop cost-effective service solutions and evaluate non-standard destruction requests.

Skills

Customer Service

Teamwork

Leadership

Organization Skills

Interpersonal Skills

Language Skills

Mathematical Skills

Reasoning Ability

Communication Skills

Other Skills

Education

Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred

Job description

$105K to $145K / annually

Reporting to the Vice President of Operations, the Shredding Product Line Manager is responsible for the overall performance, growth, compliance, pricing, operational support, and strategic direction of Corodata’s Shredding business. This role serves as the primary subject matter expert for shredding services, supporting Sales, Operations, Administration, IT, Accounting, and Executive Management. The position ensures consistent pricing, regulatory compliance, operational excellence, data integrity, vendor management, and customer satisfaction across the organization. Provide input regarding shredding and destruction services in the ITAD business and related destruction services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Product Pricing & Revenue Management - Maintain the company’s shredding pricing strategy, pricing tools, and special pricing approvals. Lead the annual price increase process, establish pricing for non-standard opportunities, and support revenue optimization efforts across the product line.

Sales & Business Development Support - Provide advanced sales support for large or complex opportunities, including pricing, proposals, RFP responses, customer presentations, service design, and operational consultation. Act as a liaison between Sales and Operations to develop practical solutions for unique customer requirements.

Build relationships and establish feedback mechanisms with shredding drivers statewide – Build working relationships with the shred-truck drivers, understand their capabilities relative to different shredding trucks. Build In a mechanism to get feedback about “field” experiences with customers and shredding and use that information for improvements in processes.

Key Account Support - Provide senior level support for major customer accounts by assisting with escalations, pricing decisions, reporting requirements, service improvements, and customer retention initiatives.

Compliance & Regulatory Oversight – Lead Compliance activities for NAID certification and shredding business statewide. Contributes to other certifications and regulatory compliance statewide. Contribute to company-wide related certifications, audits, compliance documentation, and responses to customer compliance inquiries.

Technical Product Expertise - Provide technical guidance regarding destruction methods, specialty materials, equipment capabilities, disposal requirements, and service feasibility. Evaluate non-standard destruction requests and develop cost-effective service solutions.

Strategic Vendor & Partner Management - Partnering with legal and Senior Management, Manage relationships with key subcontractors, recycling partners, equipment suppliers, truck vendors, and lead providers. Work with legal to negotiate agreements, resolve escalations, evaluate service capabilities, and support long‑term partnerships. Participate in industry organizations to build knowledge of best practices and share learnings with leadership.

Operations & Plant Support - Oversee statewide shredding operations and plant activities through process oversight, operational problem solving, productivity initiatives, transportation coordination, and capacity planning. Partner collaboratively with managers at all sites and assist managers in resolving operational challenges and maintaining service standards.

Administrative Process Leadership - Establish and maintain operational procedures, training materials, administrative standards, and best practices. Provide guidance and training to customer service, dispatch, administration, and operations personnel while helping resolve policy and process questions.

Systems, Data & Reporting Management – Partner with IT to participate in shredding‑related business reporting systems, operational data standards, reporting tools, and data quality initiatives. Partner with IT to improve system functionality, reporting capabilities, routing platforms, and operational analytics.

Financial Reporting and Business Analysis– Partnering with accounting, involved in understanding, evaluating, and presenting monthly operational and financial results to senior leaders. Ability to analyze business performance, identify trends, and present results during management, strategic planning, and sales meetings.

Customer Relations:

• Maintains strong customer relationships and ensures service excellence.
• Supports sales teams, resolves escalations, and participates in client engagements to secure new business and retain current customers.
• Comfortable presenting the business plans and strategies to major customers.
• Evaluates and manages third‑party partnerships and vendors.
• Creates win‑win conflict resolution with open communication to all parties.
• Experience/knowledge of sales and the sales process that informs a supportive viewpoint towards and alignment with the sales team, ensuring business and revenue growth.
• Experienced and comfortable in meeting onsite with existing and prospective customers, building strong customer relationships, and proactively working to find solutions to meet customer needs.
• Contributes to shredding‑related portions of annual SOC 2, HIPAA, and NAID audits.

Other Duties:

• Ensures the highest standards of safety, productivity and customer service are exceeded daily.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Promotes Corodata’s Mission and Vision Statements.
• Continuously promotes compliance with company policies and procedures.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

COMPETENCIES:

1. CUSTOMER SERVICE – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
2. TEAMWORK – Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
3. LEADERSHIP – Strong Leadership capabilities with cross‑functional collaboration.
4. ORGANIZATION SKILLS – Organization skills with ability to juggle multiple assignments and tasks, including attention to details, and the ability to prioritize in a changing environment. Excellent time management skills.
5. INTERPERSONAL SKILLS – Strong interpersonal (verbal and written) communication skills, positive attitude, flexibility, and an eagerness to learn new things.
6. LANGUAGE SKILLS – Ability to read and interpret documents written in English such as manuals, procedures, and work instructions. Ability to effectively communicate well with customers and coworkers.
7. MATHEMATICAL SKILLS – Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
8. REASONING ABILITY – Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
9. COMMUNICATION SKILLS – Ability to effectively communicate with potentially stressful and/or emotional situations. Outstanding customer‑oriented skills.
10. OTHER SKILLS:
    • Business & Financial Acumen
    • Operational Excellence and Process Improvement
    • Vendor & Partner Management
    • Regulatory Compliance
    • Customer Relationship Management
    • Data Analysis & Reporting
    • Strategic Thinking and Change Management
    • Ability to handle and safeguard sensitive and confidential information.

EDUCATION and/or EXPERIENCE:

Required:

• Bachelor’s degree in Business, Operations, Logistics, Supply Chain, or related field preferred.