Showtime Bartender & Guest Experience Pro

Hard Rock Hotel & Casino Ottawa; Honolulu (HI); On-site; USD 21,000 - 30,000; Full time

Job summary

Hard Rock Cafe is seeking a bartender to provide guests with a memorable, high-energy experience from the bar. You will craft drinks to spec, manage payments, and guide guests with product knowledge and a friendly, engaging demeanor.

As the first point of contact in service, you will play a key role in ensuring guest satisfaction, maintaining bar standards, and contributing to a vibrant, entertaining atmosphere for Hard Rock Cafe guests.

Responsibilities

• Making drinks to spec recipe.
• Demonstrating responsible alcohol service.
• Serving food.
• Handling cash & other forms of payment.
• Making proficient sales transactions - using a point-of-sale system.
• Properly checking I.D.s – for guests who appear to be under 30 years old.
• Maintaining proper cash drawer balances.
• Directing guests to areas/restrooms.
• Demonstrating impeccable product knowledge.
• Suggestive selling - using proven techniques.
• Maintaining a clean and organized bar area.
• Maintaining proper product pars – through bar pulls & inventories.
• Stocking liquor, beer, wine and glassware throughout the shift.
• Properly labeling, dating, covering and refrigerating prepped items for the bar.
• Maintaining a proper 3-compartment sink – properly sanitizing equipment, utensils, and glassware.
• Performing opening, closing & side duties – setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
• Answering questions - accurately and politley.
• Creating memorable experiences.
• Entertaining guests to create “Raving fans”.

Skills

Bartending

Customer service

Tools

Point-of-sale system

Job description

Hard Rock Cafe is seeking a bartender to provide guests with a memorable, high-energy experience from the bar. You will craft drinks to spec, manage payments, and guide guests with product knowledge and a friendly, engaging demeanor.

As the first point of contact in service, you will play a key role in ensuring guest satisfaction, maintaining bar standards, and contributing to a vibrant, entertaining atmosphere for Hard Rock Cafe guests.