Showroom Support

Hajoca Corporation in; Kalamazoo (MI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Job summary

Hajoca Corporation's Kalamazoo, MI location is seeking a Showroom Support professional to greet customers, route them to a showroom consultant, and provide essential administrative support. You will manage appointments, gather customer needs, and share accurate product information including specifications, pricing, and availability.

You will also enter orders and bids, process returns, keep the showroom tidy, and maintain current product literature.

Qualifications

• Experience in customer service or showroom sales.
• Outstanding customer service and verbal/telephone communication skills.
• Able to use Microsoft Office (Outlook, Word) to communicate, maintain contact files and calendars.

Responsibilities

• Greet customers and connect them with a Showroom sales consultant.
• Provide administrative support and schedule showroom appointments.
• Identify customer needs and direct to best products.
• Give accurate product information including specs, pricing, and availability.
• Enter sales orders and bids and follow up through the sales process.
• Process showroom returns and refunds per company policy.
• Keep showroom neat, stocked, and safely displayed.
• Maintain up‑to‑date product literature for customers.
• Join industry associations and attend events to stay informed.

Skills

Customer service

Showroom sales

Verbal/telephone communication

Microsoft Office

Tools

Outlook

Word

Job description

Showroom Support (Finance)

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of \"Service, Integrity, Reliability,\" and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future.

Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace.

Richard's Supply is one of those trade names and is looking for a Showroom Support at their Kalamazoo, MI location.

Are you outgoing and service-oriented? Do you enjoy staying up to date on the latest kitchen and bath design trends? Are you organized and an excellent communicator? If so, we'd like you to join our team as Showroom Support.

About the Role:

• Provide hospitality and warmly welcome each customer and introduce them to a Showroom sales consultant.


• Provide administrative support and schedule appointments for the Showroom sales.


• Determine customer needs, direct them to the best products to address their needs.


• Provide customers with accurate information regarding product specifications, product suitability, pricing, and availability.

• Enter sales orders and bids, expedite purchases, stay engaged with customer by following up throughout the sales process.


• Process showroom sale returns and refund paperwork in accordance with Company policy and procedure.


• Keep the showroom clean, neat, current, stocked, and safely displayed.


• Maintain product literature files to ensure the most current and accurate information is always available to our customers.


• Join industry associations and attend professional events to stay informed about design trends, new products, and to build business relationships.

• Successfully complete required safety and compliance training programs as assigned.


• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• Experience in customer service or showroom sales

Our ideal candidate will also:

• Be knowledgeable of kitchen and bath design trends.


• Demonstrate outstanding customer service and verbal/telephone communications skills.


• Effectively use Microsoft Office software (Outlook, Word) to communicate via email, to maintain customer contact files and appointment calendars, and to create and analyze reports.


• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to plan, organize, and multi-task.


• Be able to be self-directed, detailed, and highly organized.


• Be able to learn and operate the computer related systems used to process orders.


• Read, write, speak and understand English.


• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.

The benefits of working with us:

Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:

Full-time benefits (for team members working 30 or more hours per week):

• Medical, dental, vision, and prescription coverage


• Accident, Hospital Indemnity, and critical care coverage


• Life insurance and Long Term Disability


• Pre-tax accounts for healthcare, dependent care, and commuter benefits


• Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law)


• Paid pregnancy and parental leave


• Paid day of community service

Full-time and part-time benefits:

• 401(k)


• Retirement cash account with company contributions


• Targeted training programs focused on your personal and professional growth


• Company wellness program


• Employee discounts


• College tuition benefits

*Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.

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