SHOWROOM SALES COORDINATOR

MOHAWK ESV, INC; Seattle (WA); On-site; USD 50,000 - 60,000; Full time

Job summary

MOHAWK ESV, INC seeks a Showroom Sales Coordinator to facilitate Customer Experience by supporting customers and resolving issues. You'll investigate claims, communicate with sales agents, and coordinate shipping with logistics.

This role promises a collaborative environment with competitive pay ranging from $23.41 to $29.22 hourly, depending on experience, alongside potential commission and other benefits.

Qualifications

• Strong communication skills to interact with customers and internal teams.
• Experience in customer service and resolving disputes.
• Ability to investigate claims and propose solutions.

Responsibilities

• Investigate customer claims and identify solutions.
• Communicate with Sales Agents during after-sales processes.
• Coordinate shipping and scheduling with logistics teams.

Skills

Communication skills

Customer service

Problem solving

Training ability

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The Showroom Sales Coordinator is an established performer that works to facilitate and support the Customer Experience function by coordinating with internal partners. This role is responsible for troubleshooting, resolving, advising, and helping to train on matters presented by external customers to promote customer satisfaction and drive business relations.

Expected base pay rates for the role will be between $23.41/hr and $29.22/hr at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the compensation package, which depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other company-sponsored benefit programs.

Duties and Responsibilities of the Position

• Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues.
• Communicate and follow up with Sales Agents during after-sales transactions, both internal and external.
• Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim.
• Coordinate customers' shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers' shipping requirements for delivery and installation of replacement orders.
• Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness.
• May assist with the development and administration of training workshops as it relates to customer experience.
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