Showroom Manager

Arizona Tile, LLC; Reno (NV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, Vision

401k with employer match

PTO & Holidays

Career development

Job summary

Arizona Tile, LLC in Reno, NV seeks a Showroom Manager to lead showroom staff, enhance the customer experience, and drive sales within the branch.

You will oversee merchandising, staff training, scheduling, and product presentations; requires supervisory retail experience and knowledge of stone/slabs; on-site work Monday–Friday with Saturdays possible.

Qualifications

• Education: High school diploma or equivalent.
• Experience: 2+ years supervisory/management in retail, front-facing customer interaction. Stone/slab experience a plus.
• Strong supervisory, training, scheduling, and coaching abilities.
• Proficient in Windows and ERP systems; able to interpret diagrams and instructions.

Responsibilities

• Oversee showroom merchandising, maintenance and customer service; coordinate with Sales for promotions.
• Lead, train, coach and develop showroom staff; conduct performance evaluations.
• Interview, hire, schedule, manage timesheets; ensure attendance and discipline as needed.
• Present product knowledge to staff and customers; keep up with interior design trends.

Skills

Supervisory experience

Customer service

Merchandising

Staff development

Product knowledge

ERP software

Microsoft Windows

Communication skills

Team leadership

Education

High school diploma or equivalent

Tools

ERP software

Job description

Showroom Manager

About Us....

Arizona Tile is a leading, nationally recognized tile and slab distributor. We offer high-quality products and unparalleled service to our customers across the West Coast. With 800+ employees in over 10 states, our success comes from the founding concept that goodwill toward others, including our fellow employees, is good business. Working at Arizona Tile isn't just another job, it's a family!!

Our Commitment....

At our Company we are Committed to Supporting our Employees in providing an outstanding experience for our customers and by providing an environment that values hard work and dedication.

What We Offer.....

• Safety 1st Organization
• Competitive pay
• Benefits: Medical, Dental, Vision, & More!
• H.S.A or H.R.A with Company Contributions
• 401k Retirement Savings Program with discretionary employer match
• Progressive career development and training
• Employee assistance program
• Paid Time Off (PTO) and Holiday Pay
• Service recognition and awards
• Family oriented environment with open communication, collaborative atmosphere, and team-building events

What You Will Do:

As the Showroom Manager, you will manage all Showroom activities and staff to ensure the optimal customer experience as well as enhance sales performance within the Branch.

Your Top Accountabilities in the Role:

• Manages Showroom merchandising, maintenance, customer service, and coordinates with the Sales team on sales promotion activities to ensure merchandising is up to date in a timely manner and enhance the customer experience.
• Manages, trains, coaches, and develops the Showroom team to ensure continuous staff development and learning.
• Supervisory responsibilities include interviewing, hiring, scheduling, timesheet maintenance, attendance, progressive discipline, and conducting performance evaluations.
• Communicates product changes and updates, as well as performs product presentations for all Branch employees to enhance team knowledge.
• Maintains up to date information on interior design trends and competitors as well as their products within the industry.
• Monitors Sample Room activities, organization, and inventory to ensure product samples are accurately classified and available for customers as needed.

Position Requirements:

• Education: High school diploma or equivalent.
• Experience: 2+ years of prior Supervisory/Management experience in retail sales within a professional environment and front facing customer interaction; product training provided. Prior work experience with stone, granite, or slabs is a plus.
• Functional Skills: Good supervisory skills with an ability to effectively train and coach staff, solid planning, organization, and execution skills to rollout new product lines, reset Showroom, and organize Sample Room as needed. A self-starter who proactively finds solutions to meet our customer needs with an ability to multi-task to handle various methods of customer interaction/needs (in person, phone, other). Ability to interpret various written technical instructions and diagrams with several abstract and concrete variables.
• Technology Aptitude/Other: Solid computer skills working within a Microsoft Windows environment along with prior ERP software experience.
• Language Skills: Excellent interpersonal skills with solid verbal and written communication abilities. Ability to speak effectively and professionally with internal/external Customers, engages customers by active listening and providing solutions. and to communicate with all levels of the organization. Good presentation skills to train customers or staff on product knowledge.
• Core Values & Behaviors: Safety Focused, Customer Driven, Conscientious, Strong Communication Skills, Hard Work Ethic, Ethical Integrity, Teamwork, and Tenacity. Friendly and warm demeanor with excellent interpersonal skills.

Other Important Information:

• Reports To: Regional Showroom Lead/Manager and Corporate Showroom Manager
• Work Schedule: Onsite, Monday – Friday with ability to work Saturdays.
• Direct Reports: 3-5
• Work Environment: Frequently works in a retail environment open to the public. While performing the duties of this job the employee is frequently inside a climate-controlled building and occasionally works outdoors. Employee may work with and in the proximity to material handling equipment, including forklift, as well as packaged, cement-based products such as grouts, cleaning, and sealing chemicals for tile and stone.
• Physical Requirements: While performing the duties of this job, the employee is regularly required to stand, walk; use hands to finger, handle and feel; and to talk and hear. The employee frequently is required to reach with hands and arms; and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include color vision, close vision, distance vision, and the ability to adjust focus.

We are an Equal Employment Opportunity Employer, Drug-Free Workplace, and a participant of the E-Verify Program where required by state law. Requests for reasonable accommodation should be directed to Arizona Tile's Human Resource Department.