Showroom Manager

Ferguson Enterprises, LLC; Evansville (IN); On-site; USD 46,000 - 101,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Job summary

Ferguson Evansville is seeking a Showroom Manager to lead a 7,000 sq ft Bath, Kitchen & Lighting Showroom, reporting to the Showroom leadership. You will oversee 4 associates, drive customer service, and grow showroom revenue with a focus on displays and budget targets.

You will hire, train and mentor staff, coordinate with suppliers, and resolve customer issues while representing Ferguson at local industry events. This role is salaried with bonus eligibility.

Qualifications

• Prior sales leadership experience plus sales and customer service background.
• Proven ability to implement process improvements and efficiencies.
• Strong mentoring, change management, and training skills.

Responsibilities

• Actively leads day-to-day showroom operations including the Showroom team and coordination with senior managers to focus on displays, the clearance center, revenue growth, margins, budgets and process improvement.
• Hire, mentor, train, schedule and develop the showroom team with clear goals.
• Supervise daily showroom traffic across customers to sell lighting, appliances, and high-end fixtures.
• Manage budget processes, review expenses and ensure cost controls.
• Assist customers by appointment and walk-ins to drive sales.
• Build and maintain supplier relationships and address customer complaints.
• Represent Ferguson at industry events and meetings locally.

Skills

Sales leadership

Customer service

Change management

Cross-department collaboration

Communication skills

Active listening

Plumbing fixtures / Lighting sales

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best‑class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful.

You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking the right individual to fill an immediate need for a Showroom Manager in our Evansville, IN Bath, Kitchen & Lighting Showroom.

Job Details

Reports to Jacob Evans 7,000 sq ft Showroom Direct oversight of 4 associates and will lead the customer service team

Responsibilities

• Actively leads day-to-day showroom operations which includes the Showroom team, collaboration with Senior Showroom Manager, Showroom Operations Manager to focus on Showroom Displays, the Clearance Center, revenue growth, margin enhancement, budget targets and process improvement
• Maintain and develop a team including hiring, mentoring, training, scheduling, goals and expectations and development
• Supervises the daily showroom traffic with a wide range of customers to sell a variety of products including lighting, appliances, and high-end fixtures
• Handle budget process activities, review and handles expenses
• Assist customers, both by appointment and walk-ins
• Build and maintain relationships with suppliers as well as be the first point of contact to address and resolve customer complaints
• Attend industry events and/or meetings to be the representative of Ferguson locally

Qualifications

• Prior sales leadership experience is ideal coupled with sales and customer service experience
• Proven track record to build and implement process improvement / efficiencies
• Ability to initiate and embrace change, mentoring skills and desire to train others
• Ability to work across department lines, manage time and people
• Must have outstanding communication skills; verbal, written and interpersonal skills
• Ability to listen optimally to address problems, anticipate issues and make effective decisions
• Experience in Plumbing Fixtures, Lighting and/or Appliance Retail Sales is a plus
• The ability to take care of a vast array of customers with varying levels of product knowledge

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates.

Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

Pay Range

• - $4,124.70
• - $9,075.00
• - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations.
• - The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

As a leading value‑added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.