Showroom Coordinator

Ferguson Enterprises, Inc.; Burlington (MA); On-site; USD 21,000 - 34,000; Full time

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to join our team in a customer-focused showroom environment. You will greet guests, manage appointments, handle inquiries, and maintain efficient client folders while upholding the company’s service standards.

The role emphasizes strong communication, attention to detail, and the ability to balance multiple tasks in a fast-paced setting. This on-site position offers regular hours with occasional Saturday shifts.

Qualifications

• High school diploma or GED or equivalent education.
• Experience in sales and customer service is required or strongly preferred.
• Strong interpersonal and presentation skills; able to manage multiple tasks.

Responsibilities

• Greet guests upon arrival and learn their motivation for visiting the showroom.
• Answer and direct incoming calls with a positive demeanor.
• Communicate appointment policy and manage the schedule.
• Maintain sign-ins, appointment book, and customer job folders.
• Follow up on bids and prepare literature packages; address thank-you cards.

Skills

Sales experience

Customer service

Interpersonal skills

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Attention to detail

Analytical thinking

Communication skills

Presentation skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking a Showroom Coordinator to join our team!

Schedule:

40 hours per week Monday-Friday 8:30 AM - 5:00 PM, with one Saturday shift per month from 10:00 AM - 2:00 PM. When a Saturday shift is scheduled, work hours will be adjusted to maintain a balanced schedule.

Pay:

Starting at $20 per hour or higher depending on experience

Responsibilities:

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship
• Answer and direct incoming phone calls with a positive demeanor
• Optimally communicate appointment policy
• Manage customer sign-ins, appointment book and customer job folders
• Maintain bid follow-up system and prepare literature packages
• Address “Thank You” cards to customers for full house selections

Qualifications:

• Have a high school diploma/GED or equivalent education.
• Experience in sales and customer service
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required
• Proficient with the following software applications: Word, Excel, Powerpoint, and Outlook
• Attention to detail in task oriented job responsibilities.
• Analytical thinking and an eye for business
• Strong communication and presentation skills

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

• - Pay Range:
• - $15.00 - $24.94
• - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations.
• - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable.

The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG).

With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.