Showroom Keyholder - Newport Beach

VRAI; Newport Beach (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A luxury jewelry retailer in Newport Beach seeks a Showroom Keyholder to lead the team in sales and customer experience. Responsibilities include overseeing showroom operations, coaching team members, and achieving sales goals. The ideal candidate has retail sales experience and diamond knowledge, with the potential for growth into a management role. The position offers $26 - $34 per hour and requires weekend availability.

Qualifications

• Proven ability to close sales in a high-volume environment.
• Independent, motivated, and well-organized.
• Compassionate, positive, patient, and a people-person.

Responsibilities

• Lead sales of bridal and fine jewelry collections.
• Provide a superior customer experience.
• Open and close the showroom and manage daily operations.
• Participate in projects that support business growth.

Skills

E-commerce or retail sales experience

Diamond expertise

Leadership experience

Excellent communication skills

Technologically savvy

Education

Certified Gemologist preferred

Job description

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We are excited to be looking for a Keyholder to join our growing team as an integral part of our showroom leadership. This role is perfect for someone who thrives on leadership, coaching, operational excellence, and delivering a first-in-class guest experience. You’ll empower the team in real-time, act as a Guest Experience Manager, and play a crucial role in driving sales and achieving showroom goals.

As a key leader, you’ll be relied upon to "run the show” in the showroom manager’s absence, overseeing daily operations and providing leadership in onboarding and developing new team members. The ideal candidate will have a passion for selling, an ability to meet and exceed sales goals, and the potential to grow into a Showroom Manager role, possibly already possessing experience suited for that position.

Responsibilities

• Lead by example in selling VRAI’s bridal and fine jewelry collections, meeting and exceeding personal and team goals while empowering the team and driving success.
• Lead efforts to provide a superior customer experience, ensuring customers receive personalized attention throughout their journey.
• Open and close the showroom, ensuring completion of all operational tasks, and adhering to company policies.
• Participate in stretch projects that support business growth, preparing for future advancement opportunities.
• Work closely with the showroom and virtual sales teams on clienteling, custom design projects, and team development initiatives.
  
  

Requirements

• E-commerce or retail sales experience with proven ability to close sales in a high-volume environment.
• Diamond expertise and jewelry experience are strongly preferred—certified Gemologists from a reputable institution are a strong plus.
• Independent, motivated, and well-organized, with excellent writing and communication skills, previous leadership experience highly desirable.
• Compassionate, positive, patient, people-person, and technologically savvy.
• Must work Saturday/Sunday.
  
  

$26 - $34 an hour

Actual compensation may be higher or lower in the range based on various factors, including, but not limited to a candidate’s job duties, experience, and expertise. We will also consider higher level candidates and salary will be adjusted accordingly.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Luxury Goods & Jewelry

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