Showroom General Manager - Flagship

Waterworks; New York (NY); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401k

PTO

Summer half days

Volunteer day

Paid holidays

Job summary

Waterworks in New York seeks a dynamic General Manager to own the flagship showroom’s financial performance and exceed revenue goals through strong team leadership and strategic planning.

You will coach the sales team, optimize operations, and build key client relationships within the design community using innovative virtual and in‑person approaches. This role demands high energy, strategic thinking, and a client‑centric mindset.

Qualifications

• Bachelor’s degree or equivalent.
• 5+ years inside/outside sales experience in a showroom, luxury retail or architectural design firm.
• 5+ years’ experience in a sales management role within high end luxury brand environment.
• Fearless and innovative approach to selling with a client‑centric mentality.
• Ability to take charge, drive for results and make sound decisions quickly.
• Ability to negotiate and close deals.
• Digitally savvy – willing and able to successfully connect with clients virtually.
• Strong working knowledge of online meeting tools (MS Teams, zoom, etc.)
• Proven team builder with the ability to coach and develop a sales team.
• Self‑motivated leader with excellent communication skills, both verbal and written.
• Well connected within the luxury design trade around the showroom.
• Exceptional time management skills with ability to multi‑task.
• Resilient with the ability to pro‑actively overcome challenges.
• Ability to inspire trust, integrity and professionalism.
• Innovative and strategic thinker who promotes process improvements.
• Ability to interpret and utilize data to drive decisions and sales results.
• Proficient in all Microsoft Office applications: working knowledge of CRM systems
• Plumbing/tile/construction background/exposure a plus
• Requires travel within market to visit client offices and jobsites.

Responsibilities

• Own showroom’s financial performance and exceed revenue goals.
• Build and execute a business plan with strong leadership and partnerships.
• Lead, develop and coach the sales team; ensure efficient showroom operations.
• Develop relationships with the design community using virtual and in‑person sales.
• Host internal and external meetings to align on strategy and results.
• Drive showroom technology usage including CRM and digital sales tools.
• Maintain accountability and implement process improvements to position Waterworks as an industry leader.

Skills

Sales leadership

Team coaching

CRM proficiency

Digital tools

Client relationships

Education

Bachelor’s degree or equivalent

5+ years showroom sales

5+ years sales management

Tools

CRM systems

MS Teams

Zoom

Job description

About Waterworks

When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.

What We Provide

What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Our Leadership Proposition

Leaders champion the Waterworks values of a fearless sales strategy, customer-centric approach, integrity, and a passion for our products and the overall brand.

The Role

This leadership role will own all aspects of the flagship showroom’s financial performance; with the expectation to exceed revenue goals for sales and profitability. The General Manager must strategically and tactically build and execute a business plan to meet and achieve showrooms goals through strong team leadership and effective partnership.

The GM will lead, develop and coach the sales team to drive for results while ensuring operational process are efficient and streamlined and work closely with local Business Development Leader to build strong client relationships within the design community using an innovative approach that incorporates virtual tools and services as well as in person sales calls. As the leader of this flagship showroom, the GM is expected to expand the flagship presence through hosting internal and external meetings such as leadership, company, vendor, and client meetings.

The right candidate will be proactive and organized in their leadership; high-energy, versatile, and a strong communicator with the ability to strategically set the direction for the showroom within the new normal of industry.

Team Management

• Sales Leader for the showroom, coaching and developing the sales team throughout the sales cycle
• Responsible for hiring and training sales personnel as well as building promotable bench from support roles
• Partners with Sales Consultants on developing and maintaining their key client relationships
• Trains team in selling and marketing the Waterworks way
• Coach team to stay current on Waterworks product range and competitors’ offerings, and report findings to cross functional partners
• Hold designated showroom associates accountable for sales goals, project management and offering outstanding service and follow through for our clients
• Empower associates to resolve client issues and implement solutions; step in with servant leadership mindset when needed
• Role model and promote the Waterworks Values
• P&L responsibility
• Responsible for review and submission of all required reporting (pipeline management; CRM, showroom sales; weekly recaps). Ensures team accountabilities are achieved
• Execute organizational strategies to firmly position Waterworks as the industry leader for luxury bath and kitchen
• Maintain a culture of accountability and empowerment within the showroom
• Responsible for showroom operations; establishing and maintaining processes to uphold the Waterworks brand image. Oversees the work of an internal Operations Specialist
• Drive use of technology as a sales tool including CRM and digital sales tools
• Investigate and implement innovative ways to proactively market Waterworks products
• Create a showroom environment that consistently delivers a luxury experience to our clients
• Responsible for maintaining key relationships in the community including ICAA, industry networking groups, design center management
• Attend and host industry events; lunch and learns, continuing ed courses, sales events, etc.
• Partner with Client Support team and leadership to resolve client escalations
• Strategically manage showroom accounts assigned to Sales Consultants. Use/review CRM and other reporting metrics to ensure appropriate outreach
• Responsible for execution of account strategies including individual account plans and balancing account lists for the team that results in meeting marketing/business goals for the showroom
• Effectively and confidently pitch the Waterworks’ line of products both in person and virtually using technology, along with BD Leader and Sales Consultants
• Using innovative ideas and leveraging virtual and other tools; develop and maintain relationships within the architect and design community as well as enhance relationships with current top clients to increase sales
• Actively set expectations and support the sales team in identifying and securing new clients within the geography of the showroom
• Guide, develop, and measure individual associate’s accounts and sales activity using regular one on one meetings to ensure marketing activities match account potential

• Bachelor’s degree or equivalent
• 5+ years inside/outside sales experience in a showroom, luxury retail or architectural design firm
• 5+ years’ experience in a sales management role within high end luxury brand environment
• Fearless and innovative approach to selling with a client‑centric mentality
• Ability to take charge, drive for results and make sound decisions quickly
• Ability to negotiate and close deals
• Digitally savvy – willing and able to successfully connect with clients virtually
• Strong working knowledge of online meeting tools (MS Teams, zoom, etc.)
• Proven team builder with the ability to coach and develop a sales team
• Self‑motivated leader with excellent communication skills, both verbal and written
• Well connected within the luxury design trade around the showroom
• Exceptional time management skills with ability to multi‑task
• Resilient with the ability to pro‑actively overcome challenges
• Ability to inspire trust, integrity and professionalism
• Innovative and strategic thinker who promotes process improvements
• Ability to interpret and utilize data to drive decisions and sales results
• Proficient in all Microsoft Office applications: working knowledge of CRM systems
• Plumbing/tile/construction background/exposure a plus
• Requires travel within market to visit client offices and jobsites

Waterworks is committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Waterworks is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

Waterworks may require physical requirements within its Showroom locations as follows: Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques. Ability to maneuver effectively around showroom floor, stock room and office. Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing. Licensed to drive preferred.Ability to travel locally or out of state.

Waterworks may require physical requirements within its Distribution Centers as follows: While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. The employee is occasionally required to sit, stoop, kneel, pull/push, climb and balance, and to be elevated up to 20 feet in the air on harnessed equipment. The employee must frequently lift and/or move up to 60 pounds, and occasionally lift and/or move up to 110 pounds with assistance from one other Associate and use of proper technique. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.