Showroom General Manager

MillerKnoll, Inc.; Miami (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Showroom General Manager, where your leadership will shape the future of luxury interiors. In this pivotal role, you will drive sales, cultivate a high-performing team, and ensure an exceptional client experience. With a commitment to quality and service, you will oversee showroom operations, manage vendor relationships, and implement innovative strategies for growth. This is an exciting opportunity to be part of a dynamic team dedicated to redefining modern luxury and supporting a sustainable future. If you are passionate about design and leadership, this role is perfect for you.

Qualifications

• 5+ years of management experience in a sales environment.
• Strong knowledge of high-end luxury products and client experience.

Responsibilities

• Drive sales and build a strong integrated sales force.
• Maintain exceptional customer service and oversee quote management.
• Develop relationships with showroom vendors and manage inventory.

Skills

Sales Management

Customer Service

Team Leadership

Communication Skills

Organization

Education

Bachelor's Degree

Job description

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Showroom General Manager
HOLLY HUNT Enterprises, Inc.
Reports to: Senior Director of Showrooms

POSITION PROFILE
As a HOLLY HUNT General Manager you will have responsibility for the overall showroom performance, including profit and loss. This role requires a strong commitment to supporting all efforts of quality, brand awareness and managing company culture to provide best in class service. Your main focus is driving sales and building their sales teams.

Primary Responsibilities
* Build a strong integrated sales force to grow business in showroom local market.
* Manage for results, teach and coach positive and pro-active sales techniques and practices.
* Maintain a best-in-class client experience by developing and creating an environment of exceptional customer service.
* Oversee execution of quote and order management by the sales and sales support teams.
* Strategically utilize reporting for big picture understanding of overall business and areas for growth and improvement.
* Resolve escalated client-service cases.
* Implement process and service improvement plans.
* Oversee recruitment and mentoring.
* Be a brand representative on the sales floor, in the office and at events to develop and grow relationship with the local design community.
* Develop strong relationships with the showrooms rep vendors, understanding their clientele, their niche in the market and help them to grow their existing business.
* Ensure that the showroom rep vendors are supported and growth strategies are executed.
* Maintain the signature HOLLY HUNT best in class visual image. Coordinate merchandising and overall presentation of space, working with Creative team.
* Manage facilities, including working with outside vendors for repairs, updates, etc.
* Work with the HOLLY HUNT accounting teams to facilitate seamless accounting processes, forecasts and budgets.
* Oversee inventory management for showroom, working with Inventory Coordinator to streamline processes and ensure accurate record keeping.
* Liaise with marketing team to develop client, brand focused outreach and events

Minimum Qualifications
* Bachelor's degree required or equivalent experience
* 5+ years of management experience required, must have experience managing teams of sellers
* Strong knowledge of high-end luxury product and client buying experience
* Outstanding organization and communication skills with demonstrated ability to prioritize workload and attention to detail
* Able to create and meet deadlines
* Excellent written and oral communication skills with proven ability to communicate with all levels in an organization

Who We Hire?

Simply put, we hire everyone. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].