Showroom Customer Service & Sales Support Specialist

Ferguson Enterprises, Inc.; Billings (MT); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ferguson Enterprises, Inc. in Billings, MT seeks a Showroom Customer Service Representative to greet customers, answer questions and coordinate orders on the showroom floor.

You will collaborate with Outside Sales and Showroom consultants, process quotations, update contracts and help ensure timely deliveries while delivering outstanding customer service. The role includes uncapped commission eligibility and opportunities to contribute to a multi‑billion‑dollar organization within a large

Qualifications

• 0–3 years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Results oriented, able to meet goals, build relationships, and enjoy a team environment.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy.
• Ability to multi-task.
• Passion for customer service.
• Ability to learn quickly.

Responsibilities

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Skills

Customer service

Communication

Time management

Organization

Digital literacy

Multi-tasking

Job description

Ferguson Enterprises, Inc. in Billings, MT seeks a Showroom Customer Service Representative to greet customers, answer questions and coordinate orders on the showroom floor.

You will collaborate with Outside Sales and Showroom consultants, process quotations, update contracts and help ensure timely deliveries while delivering outstanding customer service. The role includes uncapped commission eligibility and opportunities to contribute to a multi‑billion‑dollar organization within a large