Showroom Customer Service Representative

Ferguson Enterprises, LLC; Santa Monica (CA); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

Vision

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson is seeking a Showroom Customer Service Representative in Santa Monica to assist customers on the showroom floor and support outside sales. The role focuses on delivering personalized service, expanding product knowledge, and processing orders and quotations to help meet company goals.

We offer a comprehensive benefits package and a compensation range that reflects uncapped commissions and a stable base. This position requires strong communication skills and a customer-first mindset.

Qualifications

• 2+ years of prior customer service experience preferred.
• Knowledge of plumbing fixtures, lighting, and appliances preferred.
• Excellent communication for phone/in-person sales, time management and organizational skills.
• Ambition to succeed and self-motivated.
• General digital literacy and ability to learn quickly.

Responsibilities

• Assist customers on the showroom floor.
• Strive to increase knowledge of entire product offering.
• Support efforts of Outside Sales Associates.
• Work with Showroom Sales consultants by handling administrative functions.
• Support the Showroom Sales team with timely quotations and accurate order processing.
• Update customer contracts, coordinate deliveries with the warehouse, and answer sales calls.

Skills

Customer service

Communication

Time management

Multi-tasking

Sales support

Job description

Job Description: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other.

Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce.

Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently looking for the right individual to fill an immediate need for a Showroom Customer Service Representative. If you have a love of meeting people and providing phenomenal customer service coupled with an interest in contributing directly to the bottom line of a multi-billion-dollar organization, this is the position for you!

Position Details:

Schedule | Monday–Saturday, 8:30 a.m. to 5:00 p.m. Saturday is required, with one additional weekday off each week, for a 5-day workweek.

Responsibilities:

• Assist customers on the showroom floor
• Strive to increase knowledge of entire product offering
• Support efforts of Outside Sales Associates
• Work hand-in-hand with Showroom Sales consultants by performing the administrative functions that ensure our customer’s needs are being met.
• Support the Showroom Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.
• Updating customer contracts, coordinate deliveries with the warehouse, and answer sales calls for general information.

Requirements:

• 2+ years of prior customer service experience preferred
• Knowledge of plumbing fixtures, lighting, and appliances preferred
• Results oriented, able to meet goals, build relationships, and enjoy a team environment
• Excellent communication for phone/in-person sales, time management and organizational skills
• Ambition to succeed and self-motivated
• General digital literacy
• Ability to multi-task
• Passion for customer service
• Ability to learn quickly

This is an uncapped commission eligible role. The estimated total compensation range is $52,000-$62,400 annually.

Benefits:

• health
• dental
• vision
• paid time off
• life insurance
• a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities
• more

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well‑being of our associates.

Wage and Equal Opportunity:

• Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.
• The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.
• Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.