Showroom Coordinator

Ferguson Enterprises, LLC; Burlington (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Employee discounts

Paid parental leave

Job summary

Ferguson Enterprises, LLC. is seeking a Showroom Coordinator to greet customers in our showroom, manage the appointment book, and support sales initiatives.

The role emphasizes building lasting customer relationships, driving customer satisfaction, and maintaining accurate records for bids and literature packages. The position requires a high school diploma or GED, sales/customer service experience, and proficiency with Word, Excel, PowerPoint, and Outlook.

Qualifications

• High school diploma or GED required.
• Experience in sales and customer service preferred.
• Strong interpersonal and communication skills required.
• Proficient with Word, Excel, PowerPoint and Outlook.
• Attention to detail and the ability to manage multiple tasks.

Responsibilities

• Greet showroom guests and learn their visit motivation to build relationships.
• Answer and direct incoming calls with a positive demeanor.
• Communicate appointment policy effectively to customers.
• Manage sign-ins, appointment book and customer job folders.
• Maintain bid follow-up system and prepare literature packages.
• Address customer notes for full house selections.

Skills

Sales/customer service

Interpersonal skills

Attention to detail

Analytical thinking

Presentation skills

Education

High school diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job Posting

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Ferguson is currently seeking a Showroom Coordinator to join our team!

Schedule

Schedule: 40 hours per week Monday-Friday 8:30 AM - 5:00 PM, with one Saturday shift per month from 10:00 AM - 2:00 PM. When a Saturday shift is scheduled, work hours will be adjusted to maintain a balanced schedule.

Pay

Pay: Starting at $20 per hour or higher depending on experience.

Responsibilities

• Greet guests upon arriving in our showroom, learn their motivation for their visit and developing a lasting customer relationship
• Answer and direct incoming phone calls with a positive demeanor
• Optimally communicate appointment policy
• Manage customer sign-ins, appointment book and customer job folders
• Maintain bid follow-up system and prepare literature packages
• Address "Thank You" cards to customers for full house selections

Qualifications

• Have a high school diploma/GED or equivalent education.
• Experience in sales and customer service
• Strong interpersonal skills and ability to prioritize workload appropriately in order to balance multiple demands and meet timelines as required
• Proficient with the following software applications: Word, Excel, Powerpoint, and Outlook
• Attention to detail in task oriented job responsibilities.
• Analytical thinking and an eye for business
• Strong communication and presentation skills

Benefits

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

• - $15.00
• - $24.94
• - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.
• - This role is Bonus or Incentive Plan eligible.
• - Ferguson complies with all wage regulations.
• - The starting wage may be higher in certain locations based on local or state wage requirements.

The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more.

The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind. Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.