Showroom Administrative Assistant - Burlington, MA

The Shade Store; Burlington (VT); On-site; Full time

Job summary

The Shade Store is seeking a Showroom Administrative Assistant to enhance customer experiences in Burlington. This role involves supporting Design Consultants, managing appointments, and ensuring excellent showroom operations. Ideal candidates will have a strong background in customer service and project management, contributing to an effective and welcoming environment.

Benefits

Highly competitive salary

Medical Benefits

401k Availability

$100k Life Insurance & Short-Term Disability Coverage

Participation in various charities and local events

Qualifications

• 1-3 years in retail, sales, project management or customer service experience.
• Proficiency in Microsoft Outlook, Teams, and CRM systems preferred.
• Associate’s Degree in a related field preferred or equivalent experience.

Responsibilities

• Support Design Consultants and manage customer engagements.
• Coordinate consultations and ensure showroom standards.
• Maintain communication with the team to enhance operational efficiency.

Skills

Customer Service

Project Management

Attention to Detail

Communication

Adaptability

Education

Associate’s Degree in a related field

Tools

Microsoft Outlook

CRM systems (Salesforce, NetSuite)

Job description

Showroom Administrative Assistant - Burlington, MA

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Showroom Administrative Assistant - Burlington, MA

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ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate individuals to join our team and deliver the finest custom window treatment experience. Our team is expanding, and there has never been a more exciting time to be a part of it.

Description

ABOUT THE SHADE STORE

At The Shade Store, we have handcrafted the finest Shades, Blinds, and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience, so we offer outstanding services to help our customers every step of the way, from inspiration to installation. We are always looking for friendly, passionate individuals to join our team and deliver the finest custom window treatment experience. Our team is expanding, and there has never been a more exciting time to be a part of it.

POSITION SUMMARY: Showroom Administrative Assistant

At The Shade Store, we simplify the custom design experience for our customers. As a Showroom Administrative Assistant, you’ll play a key role in supporting Design Consultants by managing appointments, maintaining showroom standards, and ensuring excellent customer follow-up. This position is ideal for those who are organized, proactive, and passionate about project management, customer service and design.

WORK ACTIVITIES AND TASKS

Customer Engagement:

• Support Design Consultants with customers by gathering project details and relaying information to the assigned Design Consultant.
• Respond to customer inquiries via various channels and provide timely responses.
• Engage with customers to provide them with product collateral and materials.
• Confirm customer’s appointment details to ensure the customer is clear on what to expect during their appointment.
• Engage with the customer to define and provide clarity to the project process, current state and next steps.
• Set up and manage appointments for design consultations, ensuring accurate scheduling and timely follow-ups.
• Additional responsibilities may be assigned to support the end-to-end customer experience or broader market needs.
  
  

Administrative Support:

• Coordinate Consultations (SR + Virtual) as well as support In Home Visits to ensure proper showroom coverage.
• Follow up on rough/final quotes to customers to ensure quotes are opened and any outstanding questions answered
• Collaborate with Design Consultants on their sales pipeline to identify the support needed.
• Monitor the status of orders placed to ensure the product is on site for installation.
• Support market events/training as a project coordinator.
• Available as a resource for the Area Sales Manager to collect and collate information.
• Additional responsibilities may be assigned to support administrative tasks or shifting priorities within the market.
  
  

Showroom Operations:

• Collaborate with the Area Sales manager to ensure schedules align with business needs.
• Support daily showroom operations by maintaining a clean, welcoming environment.
• Play an active role in merchandising updates, product launches, and showroom design enhancements.
• Ensure all showroom displays are fully operational and effectively showcase products.
• Provide flexible support for showroom coverage as needed across the market.
• Monitor and maintain stock levels of swatches, showroom materials and marketing collateral.
• Maintain open communication with the team to support operational efficiencies and ensure seamless showroom operations.
• Additional responsibilities may be assigned that support the market based on specific areas of concern that fall within the scope of an administrative assistant.
  
  

Core Skills

• Team Oriented: Collaborating effectively with colleagues to achieve common goals and maintain a positive, supportive team environment.
• Effective Communication: Clearly conveying information to ensure understanding and foster collaboration.
• Customer Service: Going above and beyond to understand and exceed customer expectations at every touchpoint.
• Project Management: Organizing and executing tasks efficiently to meet deadlines and deliver successful outcomes.
• Prioritization: Identifying and focusing on the most important tasks to maximize productivity and impact.
• Attention to Detail: Managing multiple tasks with accuracy, ensuring customer information, appointments, and orders are handled meticulously.
• Time Management: Effectively balancing tasks such as administrative duties, customer follow-ups, and showroom operations to meet deadlines.
• Adaptability: Adjusting quickly to changing priorities, customer needs, and showroom dynamics.
• Problem-Solving: Identifying challenges and proactively finding solutions to ensure smooth processes and customer satisfaction.
  
  

Minimum Qualifications

• Experience: 1-3 years in retail, sales, project management or customer service with a focus on a high-end experience.
• Skills: Proficiency in Microsoft Outlook, Teams, and CRM systems (Salesforce, NetSuite, etc.) is preferred.
• Education: Associate’s Degree in a related field preferred or equivalent experience.
  
  

WHY WORK AT THE SHADE STORE

We aim to create a company culture that is rewarding, enjoyable, and offers continuous opportunities for growth. If you are dedicated, use good judgment, and have a positive attitude, the sky is the limit. We offer numerous perks and benefits, including:

• Highly competitive salary
• Medical Benefits
• 401k Availability
• $100k Life Insurance & Short-Term Disability Coverage provided at no charge
• Participation in various charities and local events
  
  

THE SHADE STORE offer is contingent upon:

• Proof of legal authorization to work in the United States for The Shade Store, which will be confirmed by E-Verify within three business days of your hire date
  
  

The hourly non-exempt range for this position is $28-$32/hour, commensurate with experience.

The Shade Store provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

ABOUT US: Visit our website at

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Retail

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