Show Busser

Cafe Sevilla; Costa Mesa (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic team at a renowned establishment offering an authentic Spanish ambiance. As a Busser, you will play a crucial role in enhancing the dining experience by assisting the wait staff and ensuring a clean and organized venue. This position is perfect for individuals who thrive in a fast-paced environment and are passionate about providing exceptional customer service. Your responsibilities will include maintaining table settings, preparing dining areas, and engaging with guests to ensure their satisfaction. If you are a team player with a positive attitude, this is an exciting opportunity to be part of a unique culinary experience in Costa Mesa.

Qualifications

• Strong customer service skills and ability to work in a team.
• Knowledge of sanitation and safety policies.

Responsibilities

• Assist wait staff and maintain cleanliness in the venue.
• Create the best guest experience and respond to needs promptly.
• Adhere to sanitation, safety, and alcohol control policies.

Skills

Customer Service

Teamwork

Communication Skills

Time Management

Education

High School Diploma or equivalent

Job description

Job Description

Req#: e6ac95d0-4731-4984-b22b-aaf6004b7ba4

At Café Sevilla, the Busser position is responsible for assisting the wait staff during any given shift while also maintaining a clean and organized venue for both employees and guests. The ability to passionately communicate Sevilla’s unique characteristics to our guests, positively contribute to our work environment, and follow Company, state, and federal regulations are the keys to success as a Busser at Café Sevilla!

For the Busser position, there are two roles: Stocking Busser (BS) and Busser Runner (BR). On busier shifts, there will be a Busser assigned specifically to each role, as listed on the Daily Player's List. If there is only one Busser working, that individual will complete the duties of both positions. Any duties/responsibilities listed below not specifically noted as Stocking Busser or Busser Runner apply to all Busser positions.

Position Responsibilities

1. Use the Opening and Closing Checklists on a daily basis to track completion of opening and closing procedures.
2. Create the best guest experience and cultivate customer return.
3. Respond to guests' needs or requests in a timely manner.
4. Have knowledge of the Sevilla Steps of Service for Servers and Bartenders.
5. Maintain table settings by removing finished courses and replenishing utensils.
6. Support wait staff by assisting them with delivery of food and retrieval of supplies they may require.
7. Help out with other positions in the restaurant as needed.
8. Prepare dining areas for guests by setting tables and stocking all necessary supplies prior to the beginning of service.
9. Stocking Busser Responsibilities:
   1. Clear and aid dishwasher receiving area.
   2. Carry dirty dishes from bus area to dishwasher.
   3. Maintain stock of all supplies during service hours for timely table resetting.
   4. Mop and clean spills.
   5. Regularly conduct restroom checks and replenish supplies as needed, ensuring cleanliness.
   6. Maintain all side work and room appearance to proper standards.
10. Running Busser Responsibilities:
    1. Monitor ticket times for all items in the kitchen and notify Chef & Manager when ticket times become abnormally long.
    2. Ensure all food and drink items delivered to a guest meet Sevilla expectations and are accurate to the recipe.
    3. Bus Help should never pick up anything directly from the table when guests are present; anything must go through the server first.
    4. When applicable, properly prepare and serve coffee beverages on designated shifts.
    5. Communicate with Host staff regarding table availability.
    6. Ensure every guest is having an enjoyable and memorable dining experience and provide assistance for positive resolution of guest concerns. Notify Server/Management immediately when concerns arise.
11. Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies.
12. Immediately report any maintenance, security, and/or safety issues or concerns to a Manager.
13. Other work duties as assigned by Management.
14. Always carry a tray.
15. Maintain clean, organized, and safe work areas.
16. Adhere to all daily and weekly cleaning schedules.
17. Provide great customer service.
18. Engage with guests to ensure they're happy with food and service.
19. Knowledge of all Best Practices applicable to job code.
20. Complete all assigned training tests & courses.
21. Teamwork: Always keep a positive work attitude and friendly demeanor, with the ability to work well with coworkers and as a team when necessary. ONE TEAM, ONE MISSION!
22. Adhere to uniform expectations per Sevilla Handbook and uniform policy.

Additional Responsibilities

1. Clock-in and out for each workday properly. Notify a manager if a clock-in or clock-out is missed or incorrectly recorded.
2. All breaks must be taken per Company Policy outlined in the Sevilla Handbook.
3. Take a meal period when 6 or more hours are worked in one shift and notify a manager if unable to take a meal period or break.
4. Attend and participate in all mandatory staff meetings.
5. Report suspicions of harassment, discrimination, retaliation, and/or safety issues immediately to a manager.
6. Maintain clean, organized, and safe work areas. Immediately report safety hazards to a manager.

About the Company

Cafe Sevilla is proud to offer the most authentic Spanish ambiance in our tapas bar, restaurant, and nightclub, located in San Diego, Long Beach, and Costa Mesa, California.