Short-Term Rental Guest Services Agent

Better Talent by Laveer & Co.; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

A hospitality management company seeks two Short Term Rental Guest Services Agents to ensure seamless guest experiences. Responsibilities include responding to inquiries, resolving issues, and coordinating with teams. Candidates must be proficient with booking channels and Google Workspace, and fluent in English. The roles offer a salary of $800 - $1,000 per month, with additional benefits including paid vacation and performance bonuses.

Benefits

Two weeks of paid vacation

Potential for performance bonuses

Engaging work culture

13 Month Pay

Qualifications

• Proficiency with OTA booking channels like Airbnb and VRBO is required.
• Fluent in English, both written and spoken.
• Experience with Google Workspace is necessary.

Responsibilities

• Respond to guest inquiries and communications promptly.
• Resolve guest issues to ensure satisfaction.
• Coordinate with internal teams for high service standards.

Skills

Proficiency with OTA booking channels

Guesty or similar property management systems

Fluent in English

Experience with Google Workspace

Strong problem-solving skills

Ability to work independently

Tools

Google Workspace

Guesty

Slack

Job description

Overview

COMPANY OVERVIEW: Beachside VR is a hospitality management company based in Florida, USA. Established over 2 years ago, we specialize in managing short-term rentals and hotels, delivering exceptional experiences to guests and property owners. We’re currently undergoing growth and are looking for new team members!

Position Summary

We are excited to expand our team with the addition of two Short Term Rental Guest Services Agents. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable.

Responsibilities

• Promptly responding to guest inquiries and communications.
• Answer guest phone calls
• Effectively resolving guest issues to ensure satisfaction.
• Coordinating with internal teams, including cleaning and maintenance, to maintain high standards of service.
• Updating reservations accurately for proper accounting.
• Liaising with platforms like Airbnb and VRBO to resolve any channel-specific issues.

Qualifications

Required Skills and Qualifications:

• Proficiency with OTA booking channels Airbnb, VRBO, Expedia, Booking.com, etc
• Guesty (or similar short-term rental property management systems)
• Fluent in English, both in writing and speaking.
• Experience with Google Workspace (Gmail, Google sheets, Google docs).
• Strong problem-solving skills and a customer-focused mindset, even when under pressure.
• Ability to work independently and manage multiple tasks effectively.

Work Hours and Location

We are looking to fill two full-time, long-term positions:

• One overnight shift (EST hours)
• One daytime shift (EST hours)

Please note that this role requires a commitment of 40 hours per week by the computer and is not compatible with holding another job.

Compensation & Benefits

• $800 - $1,000 USD per month based on experience
• Two weeks of paid vacation after the first six months.
• A fun and engaging work culture.
• Potential for performance bonuses.
• 13 Month Pay

Additional Requirements

• Work Area: Distraction-free with professional settings.
• Dual Monitors: For enhanced multitasking and efficiency.
• Must have a stable high-speed internet connection and a contingency plan for backup.
• A computer capable of handling necessary software and tasks.
• Familiarity with Google Workspace is essential; knowledge of Guesty and Slack is a plus.

Compensation & Benefits (Additional)

• Monthly Salary: $800 - $1,000
• Benefits: Paid time off such as PTO, sick days, and vacation days