Short-Term Disability Case Manager

Instant Teams; Mobile (AL); Remote; USD 60,000 - 80,000; Full time

Job summary

A remote solutions provider is seeking a Short-Term Disability Case Manager to make customer-focused claim decisions and provide exceptional service. The role requires 1-2 years of claims experience and an understanding of disability claim management. You will collaborate with internal teams and maintain compliance with regulations. This position offers a pay rate of $25 per hour with benefits including equipment provision.

Benefits

Equipment provided

Qualifications

• 1-2 years of claims experience.
• Knowledge of disability claim management and relevant regulations.
• Understanding of medical terminology.

Responsibilities

• Make timely, accurate, and customer-focused claim decisions.
• Document claims accurately in the system.
• Provide empathetic customer service.

Skills

Customer service skills

Communication skills

Attention to detail

Ability to multitask

Decision-making skills

Education

High School Diploma (Bachelor's preferred)

Tools

Microsoft Office

Job description

Instant Teams is currently hiring a Short-Term Disability Case Manager! In this remote position, you will make timely, accurate, and customer-focused claim decisions and appeals related to Short-Term Disability and Absence Management.

1. Makes timely, accurate, and customer-focused claim decisions for new and ongoing STD and AM claims; obtains relevant information from clinical, vocational, employer, financial sources; compares information to contractual and procedural documents; and renders decisions promptly.
2. Documents claims accurately in the system; prepares and updates claims management plans; maintains compliance with regulatory standards; demonstrates proficiency in claims administration; and meets or exceeds operational metrics.
3. Provides empathetic customer service; builds trust with claimants and employers; anticipates needs and acts accordingly.
4. Collaborates with internal teams to foster a positive, professional, and high-morale work environment.
5. Performs additional duties as required.

MUST-HAVES

• High School Diploma (Bachelor's preferred)
• 1-2 years of claims experience
• Knowledge of disability claim management and relevant regulations
• Understanding of medical terminology
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office and other software
• Customer service skills, stress tolerance, attention to detail
• Ability to multitask, prioritize, and make confident decisions

Training

• Monday - Friday, 8am - 5pm EST
• Duration: 8 weeks

Pay Rate

• $25 per Hour

Start Date

• Mid-September 2025

Benefits

• Equipment provided

Location Restrictions

Cannot hire from: OCONUS, California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Seattle WA, Washington DC.

Legal & Compliance

Must verify identity and work eligibility in the US upon hire.

Notes

This list of responsibilities is not exhaustive; duties may be revised as needed.

EEO & Harassment Policy

Instant Teams is an equal opportunity employer, prohibiting workplace harassment and discrimination.

About Us

Instant Teams partners with top brands to provide remote talent solutions, significantly supporting military families and generating economic impact.

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