Short Range Planning Analyst - National Remote

Talentify.io; United States; Remote; USD 100,000 - 141,000; Full time

Job summary

A leading company in healthcare services is seeking a Workforce Management professional to create statistical models and collaborate on forecasts. This remote role offers a salary up to $140,600 annually, along with a comprehensive benefits package and opportunities for career advancement. Ideal candidates will have extensive experience in service operations and workforce management software, contributing to impactful health outcomes.

Benefits

Comprehensive benefits package

Equity stock purchase

401k contribution

Supportive work environment

Career advancement opportunities

Qualifications

• 3+ years in service operations, call center, or Workforce Management.
• 2+ years with Workforce Management software.
• Advanced understanding of analytic tools.

Responsibilities

• Create statistical models for workforce management.
• Collaborate on vendor-locked forecasts.
• Analyze data to improve processes.

Skills

Data Analysis

Collaboration

Problem Solving

Tools

Workforce Management Software

Excel

PPT

Access

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Salary up to $140,600 annually
- Comprehensive benefits package including equity stock purchase and 401k contribution
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on health outcomes and community well-being

What to Expect (Job Responsibilities):
- Create statistical models in collaboration with workforce, operations, and financial teams to drive success in workforce management
- Collaborate on the creation and delivery of vendor-locked forecasts and ensure accountability for staffing capacity
- Partner with recruiting to determine resource/location matches within specific geographies
- Develop and implement mitigation strategies for business plans and their corresponding FTE counts
- Analyze data to find creative solutions to complex problems and improve processes for optimal performance

What is Required (Qualifications):
- 3+ years of experience in service operations center, call center, or Workforce Management supporting populations of 1,500+ FTEs across different geographical locations
- 2+ years of experience with Workforce Management software (such as IEX, eWFM)
- 2+ years of vendor management or BPO collaboration experience
- 2+ years of scheduling and forecasting experience
- Advanced understanding of analytic and presentation tools (Excel, PPT, Access, etc.)

How to Stand Out (Preferred Qualifications):
- 2+ years of experience in analytical research, logistics, or reporting environments
- Experience with scheduling and managing capacity
- Prior experience in the healthcare industry
- Understanding of call center systems and telecom hardware
- Proven ability to identify defects and improve processes

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