Shore Excursions Operations and Revenue Director

Carnival Corporation & plc; Miami (FL); Hybrid; USD 100,000 - 150,000; Full time

Job summary

A leading company in the cruise line industry seeks a Shore Excursions Operations & Onboard Revenue Director in Miami, Florida. This role involves overseeing all operations within the Carnival Adventures department, strategizing for performance improvement, and collaborating with multiple internal teams. Responsibilities include maximizing revenue, ensuring compliance with policies, and maintaining exceptional guest experiences across various ports.

Benefits

Health Benefits

401(k) plan with company match

Paid Time Off

Complementary stand-by cruises

Qualifications

• 10+ years in Operations Management in the travel industry.
• Experience in coaching and mentoring teams.
• Ability to analyze data and manage complex projects.

Responsibilities

• Direct and manage shipboard Carnival Adventures Operations.
• Maximize revenue streams by partnering with tour operators.
• Provide operational support for sensitive issues raised by Operations Managers.

Skills

Project Management

Data Analysis

Customer Awareness

Adaptability

Technical Savviness

Education

Bachelor's Degree in Management, Hospitality, Logistics, Business Administration

Master's Degree (preferred)

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Microsoft Publisher

Job description

The Shore Excursions Operations & Onboard Revenue Director directs and manages the day-to-day operation of the shipboard Carnival Adventures Operations and Revenue department, responsible for the performance and effectiveness of operations optimization managers/supporting specialist role and shipboard Shore Excursion teams. This role formulates strategy/initiatives to improve performance, by way of sales tactic and trainings, procure resources and ensure compliance; also, this position is responsible for setting goals, objectives and policies for the Carnival Adventures department of 120+ active team members, across fleet of 29. This person is responsible for all financial aspects of the operations (budgeting, controlling cost, business forecast and sales reports) and collaborates in high level decision making with Product Development Director as well as other Onboard Guest Commerce department heads through communication of department's vision/ strategy. This person must promote a culture that encourages top performance in an engaging and positive work environment, providing operational support to the entire department on sensitive, urgent & important issues escalated through all Operations Managers. This position is responsible for championing the department ECP goals, promoting Safe and Environmentally adequate operations in across all 140+ ports of call, ensuring exceptional guest experience and satisfaction, and delivery of revenue product.

Essential Functions:

• Provides operational support to the entire department on sensitive, urgent & important issues escalated through all Operations Managers
• Provide feedback, support and coaching and mentoring by educating onboard team on emerging products, profitability, strategies, competitive strategies, proper use and level of customer support, management of expenses and business/financial issues. Develop appropriate performance review objectives; provide day-to-day coaching
• Maximize revenue stream working with Product Managers, review and measure performance against established goals. Assure growth of participation in the program with an emphasis on establishing fruitful and long-lasting partnerships with tour operators to create win-win scenarios aimed at maximizing sales and profitability without compromising on quality, service and safety standards.
• Monitor the achievement of sales objectives by assessing the response to and suitability of current material and promotions in order to achieve revenue objectives. Critically evaluate information gathered from different sources, reconcile conflicts and summarize high-level information. Key contributor to analyzing business problems and preparing relevant recommendations.
• Closely liaising with relevant internal and external business partners and stakeholders regarding securing the best itinerary and times in port that is needed. Continuously monitor, fine-tune and develop contingency planning – enabling quick implementation and hassle-free plans. Representing CCL’ interests developing revenue opportunities in each port through negotiation leveraging CCL’s year round deployment.
• Coordinating with ship- and land-/port-based operations when putting in place alternative programs or implementing other deviations into the schedule, disseminating relevant information where needed and prioritizing safety and security of guests and crew above all else.
• Organize and maintain processes in place that assure constant communication between shipboard teams and Tour Operators.
• Direct the future development of all Carnival Adventures teams through evaluation, counseling and guidance. Onboard Sales training and implementation of initiatives to increase onboard take rate and overall sales. Provide pro-active participation and feedback to Senior Leadership Team to shape the strategic direction of Carnival Adventures.
• Ensure safe operations and environmentally adequate experiences in our tours in all ports visited.

Qualifications:

• Bachelor's Degree in Management, Hospitality, Logistics, Business Administration, Master's preferred
• 10 + years in Operations Management, Logistics and Quality Assurance experience, preferably in the travel industry.

Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel, Outlook, Publisher and PowerPoint
• Project Management skills
• Ability to analyze large amounts of data; think critically or be able to analyze situations or statements and determine their validity
• Ability to manage complex projects and spot details
• Big picture & systemic thinking - always think in terms of integrated, interconnected systems and how they interact with and affect each other
• Awareness of internal and external customer needs
• Adaptable and comfortable with the urgent pace imposed by the shipboard operations
• Tech savvy and ease with new products

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% non-shipboard travel likely

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “in-office.”As an in-office role, it requires employees to work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from their homes on Mondays and Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan.Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site Fitness center at our Miami campus

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About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf

https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf