Shopify Technical Support Engineer - Remote + Equity

OpenKrill; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and equity packages

Flexible vacation and PTO

Job summary

Frontier, a remote-friendly team, is seeking a Technical Support Engineer to help ecommerce clients understand, use, and troubleshoot our testing platform. You’ll respond to inquiries via email, Slack, and chat, delivering an outstanding customer experience daily.

You’ll become a product expert, manage 20–30 open conversations, escalate when needed, and collaborate with product, tech, and ops to spot trends and improve our support to world-class standards.

Qualifications

• Proven experience in technical/customer support or a related role.
• Experience in e-commerce (Shopify), SaaS, or analytics.
• Excellent communication and problem-solving skills.
• You love helping people and can think on your feet.
• Comfortable wearing many hats and juggling priorities.
• Familiarity with Tableau, Looker, SQL or BI platforms is a plus.
• Comfortable with providing weekend support.

Responsibilities

• Deliver best-in-class customer experience by responding promptly to inquiries.
• Troubleshoot issues, identify root causes, and offer solutions.
• Become a product expert to answer questions quickly and accurately.
• Manage 20–30 open customer conversations at a time.
• Own follow-ups and ensure tickets are resolved timely.
• Collaborate with internal teams on escalated issues.
• Spot trends in support issues and share insights with teams.
• Contribute to internal knowledge-sharing and training.

Skills

Technical support experience

E-commerce (Shopify) experience

Excellent communication

Problem solving

Multitasking/time management

Weekend support

Tools

Tableau

Looker

SQL

Job description

Frontier, a remote-friendly team, is seeking a Technical Support Engineer to help ecommerce clients understand, use, and troubleshoot our testing platform. You’ll respond to inquiries via email, Slack, and chat, delivering an outstanding customer experience daily.

You’ll become a product expert, manage 20–30 open conversations, escalate when needed, and collaborate with product, tech, and ops to spot trends and improve our support to world-class standards.