Shop Supervisor

Golden Goose; Tysons (VA); On-site; USD 52,000 - 76,000; Full time

Job summary

Golden Goose is seeking a Shop Supervisor to lead the corner at Tyson's Corner Center Bloomingdales, reporting to the Regional Manager. You will drive commercial targets, coach the team, and ensure an exceptional customer experience in a fast-paced retail environment.

You'll oversee selling ceremonies, omni-channel initiatives, brand presentation, and staff development while building strong relationships with stakeholders to boost sales and brand perception.

Qualifications

• Fluency in local language.
• Sales background in retail or similar role.
• Strong communication skills and active listening.
• Minimum of 3 years management experience in retail.
• Problem solver who can identify issues and decide.
• Team player who collaborates effectively.
• Excellent time management and prioritization.
• Willingness to work varied hours, including nights, weekends, holidays.
• Flexibility to travel for specific missions or support.

Responsibilities

• Manage the Corner target by monitoring sales performance and implementing action plans with the Regional Manager.
• Guide the team to achieve targets, deliver customer satisfaction, and uphold brand standards.
• Ensure selling ceremonies, upselling, and cross-selling with customer insights on pricing and services.
• Build strong customer relationships, follow up with the team, and deliver personalized experiences.
• Act as Brand Ambassador, engaging with the community and representing brand values.
• Oversee store presentation and ensure visuals align with the brand image to boost sales.
• Train staff on products, categories, and SOPs, and support onboarding for new hires.
• Lead daily/weekly briefings to motivate the team and set objectives.

Job description

Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations. We are looking for a passionate talent to build our customer experience. The candidate will join the store team located in Tyson's Corner Center Bloomingdales. The position will report directly to the Regional Manager.

MISSION

The Shop Supervisor is responsible for achieving the commercial targets of the corner.

They focus on achieving business objectives by ensuring that the corner remains competitive and appealing in the market.

By managing relationships with shopping center and with representatives of other brands/competitors the Shop Supervisor plays a pivotal role enhancing brand awareness and desirability.

As a reliable, empowering, and supportive leader and an effective communicator, the Shop Supervisor is committed to leading the team by fostering curiosity, transparency, and honesty while delivering an exceptional customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES*

• Management of the Corner target by constantly monitoring sales performances through the main KPIs analysis, establishing and implementing specific action plans in cooperation with the Regional Manager to achieve settled goals;
• Guide the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard;
• Make sure the store staff always implement selling ceremony including up-selling and cross-selling and guide the team in providing customer insight about pricing and timing of all store services available;
• Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences;
• Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions;
• Ensure an high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling;
• Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology;
• Management of relationships with Department store/Shopping center stakeholders suggesting and anticipating business opportunities (Relocation/ Store refit etc.);
• Management of relationships with representatives of other brands/competitors;
• Monitoring of the most relevant industry trends suggesting opportunities/initiatives to the Regional Manager with the aim of improving sales;
• Acting as a brand ambassador, convey the brand’s vision and heritage to colleagues and clients, representing its values and sharing with the team helpful insight about iconic products/elements;
• Is responsible to the overall store presentation, maintaining appropriate visual display and store standards, and ensuring that products are showcased accordingly with the brand's image and standards to boost sales;
• Is always prepared on training manual on all products and categories;
• Attract, manage, develop, inspire, motivate and empower the team, demonstrating empathy, by building trust, leading by example, and delivering effective training and development;
• Ensure the in-store follow-up after trainings delivered on the brand, products, operations and soft skills;
• Plan and conduct daily and weekly in store briefings to motivate the team, set objectives and show how to reach them;
• Support and inspire the new staff throughout the onboarding experience
• Assure staff is groomed, welcoming, professional, and always well prepared on product and brand identity;
• Oversee staffing for all open positions, working closely with the Regional Manager and HR to ensure that all recruits meet the company standards in terms of skills, experience and potential;
• Manage the employee performance development process and constantly provide feedback, suggesting corrective measures if needed, granting always a positive work environment;
• Supervise and coordinate all store activities to ensure the smooth execution of operational tasks and the achievement of predetermined objectives, with a particular focus on SOP, customer service, team management, and sales planning;
• Make sure corporate rules and regulations, concerning business, governance, Compliance and Health & Safety are put in place;
• Adopt IT and digital commercial tools and system and make sure the staff is well trained and prepared.

KEY REQUIREMENTS

• Fluency in local language. Additional language knowledge will be considered as a plus, reflecting our commitment to a diverse and inclusive workforce;
• Sales background: previous experience preferably in retail sector in similar role
• Strong communication skills, with the ability to listen actively and engage thoughtfully;
• Minimum of 3 years management experience in retail;
• A problem solver who can identify issues, evaluate solutions, and make informed decisions;
• A team player who values collaboration and can work towards common goals;
• Effective time management, prioritizing tasks efficiently;
• Availability to work varied hours and days including nights, weekends and holidays as needed;
• Flexibility to travel for specific mission or support.

This job description may not be inclusive of all assigned duties, responsibilities or aspects of the job described and may be amended at a time at the sole discretion of the Employer

We are an equal opportunity employer and passionately believe that our strength lies in people youniqueness. We encourage applications from individuals of all backgrounds, experiences and perspectives. Because people are at the heart of everything we do.