SHOP SERVICE TECHNICIAN (32846)

Equipment Depot; Rockford (IL); On-site; USD 33,000 - 47,000; Full time

Job summary

Equipment Depot in Rockford, IL is seeking a skilled technician to repair and maintain electric, diesel, and gasoline industrial trucks and batteries, as well as construction and aerial equipment. The role involves diagnosing issues, completing inspections, and ensuring equipment is ready for service.

The ideal candidate has a High School diploma or equivalent and at least 1 year of mechanical experience, plus a valid driver's license and basic MS Office skills.

Qualifications

• High School Diploma or equivalent required; 1 year of related mechanical experience or training.
• Ability to read and interpret safety rules and maintenance instructions.
• Math ability to compute rates, ratios, and percentages.
• Reasoning ability to apply common sense in written or oral instructions.
• Computer skills include Word, Excel, and Internet software.
• Valid driver’s license required.

Responsibilities

• Accept work orders and prioritize repairs.
• Perform mechanical repairs after inspection and approvals.
• Record complete repair descriptions with model, serial numbers, and hours.
• Inspect safety devices and adjust as needed.
• Lubricate parts and test repaired units before return to service.
• Prepare quotes for shop work and communicate with customers.
• Guide technicians and provide on‑the‑job training when needed.
• Manage paperwork and ensure proper invoicing and filing.

Skills

Mechanical experience

Read safety manuals

Customer communication

Education

High School Diploma or Equivalent

Tools

MS Office

Job description

Job Details Job Location: Rockford - Rockford, IL 61109 Position Type: Full Time Salary Range: $24.01 - $34.30 Hourly Job Category: Skilled Labor - Trades

POSITION SUMMARY

This position will be responsible for the repair and maintenance of electric, diesel, and gasoline industrial trucks and batteries and/or construction and aerial equipment.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Accepts assigned work orders from Service Dispatcher, Planner and Manager in order to begin diagnosing and planning work required to repair the units.
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed and approved by the Service Manager / Shop Lead.
• Responsible for writing complete repair descriptions on work order, including the correct model and the serial number of equipment and hour meter reading.
• Examines protective guards, loose bolts, and any specified safety devices on units and makes adjustments.
• Lubricates moving parts and drives repaired truck to verify conformance to specifications and ensures final quality inspection is conducted prior to make the unit ready for the return to service.
• Turns in all paperwork to Service Dispatcher/Planner daily. Includes work orders, time cards, etc;
• Provide the Service Manager with reporting data related to work in progress totals for field technicians
• Control flow of work in the shop (including trucking and rentals when necessary)
• Create and communicate all quotes for work to be done in the shop.
• Provide guidance to technicians to assist in the completion of repairs when necessary
• Open, review, and validate all information on all work orders at the time of the service job as well as throughout the process until the billing is complete
• Create and organize all paperwork generated during the shop repair. (Including the shop folders)
• Communicate with customers on the status of their shop job via outbound calls as the work is being performed
• Confirm scheduled maintenance has been performed on all units in the shop for repairs
• Create and communicate field service quotes when necessary
• Answer and respond to incoming customer service calls
• Final sign off on shop work orders prior to invoicing
• Perform other duties assigned by management

Qualifications

• Education / Experience: High School Diploma or Equivalent; 1 year of related mechanical experience and or/training; or equivalent combination of education and experience.
• Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• Math Ability: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products including Word, Excel, and Internet software.
• Certificates and Licenses: Must have valid driver’s license

WORK ENVIRONMENT

Work environment varies from office to job site to industrial locations

OUR CORE VALUES

• Passion to Perform – We are passionate to perform and focus on concrete achievements
• Trust to Act – We are empowered to act, and act in a powerful way
• Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
• Make it Fun! – We are serious about making work fun; it’s the way we do things

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.