Shop Service Supervisor - Glen Allen, VA

Terex Corporation; Virginia, Glen Allen (MN, MO); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Service Supervisor to lead a team of Service Technicians. This role involves managing daily operations, ensuring high customer service standards, and optimizing scheduling and resources. The ideal candidate will have a strong background in mechanical experience with heavy equipment, excellent leadership skills, and a customer-focused approach. Join a company that values collaboration and innovation, where your contributions will directly impact service excellence and operational success.

Qualifications

• 1+ year of lead/supervisor experience managing technicians.
• 2+ years of mechanical experience with heavy equipment.

Responsibilities

• Manage daily job scheduling and lead Service Technicians.
• Ensure high customer service standards and resolve issues.
• Track service orders and develop quotes promptly.

Skills

Leadership

Customer Service

Communication Skills

Organizational Skills

Mechanical Experience

Technical Knowledge

Education

High School Diploma or GED

Technical Degree

Tools

SAP

Microsoft Office

Job description

Job Description:

Job Description

POSITION SUMMARY

The Service Supervisor will manage and plan daily job scheduling, providing excellent service to the area customer base. The successful candidate will manage and motivate a team of Service Technicians, overseeing operations, planning, budget setting, and cost control to maximize profit. The candidate should have a proven track record in managing and developing people, establishing and achieving goals, and utilizing resources effectively to exceed customer expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Job Planning
• Manage, motivate, and lead daily work activities of Shop Service Technicians, providing supervision and support
• Ensure professionalism and high customer service standards
• Expedite service orders and calls as necessary
• Sell repairs and follow-up work
• Track and follow up on leads from field operatives (technicians and inspectors)
• Develop quotes promptly
• Schedule preventive maintenance and repairs
• Resolve customer issues and complaints
• Complete and process paperwork
• Maintain high communication standards with customers and the office
• Assist with overflow and emergency service work
• Source hard-to-find parts
• Coordinate procurement of supplies, materials, and subcontract labor
• Monitor and maintain company equipment and assets
• Inspect overhead cranes, hoists, and conduct spot inspections of technicians' equipment and vehicles
• Enter data into SAP and use MS Office applications
• Handle miscellaneous branch activities such as shipping, shop cleanliness, and maintenance

BASIC QUALIFICATIONS:

• High school diploma or GED
• At least 1 year of lead/supervisor experience
• At least 2 years of mechanical experience with heavy equipment

PREFERRED QUALIFICATIONS:

• 2+ years managing technicians
• Ability to pass MVR
• Technical degree (2 years preferred)
• Experience with automotive, heavy equipment, or shop environments
• Knowledge of electrical theory for power and controls
• Familiarity with utility equipment
• Operations experience
• Experience managing a Service Department
• Understanding of OSHA/ANSI standards
• Strong organizational and prioritization skills
• Financial understanding of service company operations
• Proficiency with Microsoft Office, especially Excel
• Customer-focused with strong communication skills
• Collaborative leadership skills
• SAP experience

WORK ENVIRONMENT CONSIDERATIONS:

• Varied environments and conditions
• Work at heights and heavy lifting
• Physical activities include walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, and communicating
• Travel to customer sites, possibly overnight, using company vehicle

The compensation range for this position is $80-100k annual salary. Pay depends on education, experience, certifications, etc.