SHOP SERVICE SUPERVISOR

Carter Machinery Company, Inc; Sterling (VA); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

401(k) match

Life and disability insurance

Tuition reimbursement

Employee referral bonus program

Tool allowances

Job summary

Carter Machinery Co. Inc in Dulles, Virginia, seeks a Shop Service Supervisor to lead the service department.

The role oversees work orders, safety, parts logistics, and technician scheduling to ensure timely, quality repairs for heavy construction equipment. The position requires strong supervisory and mechanical skills, excellent communication with customers, and a commitment to safety and continuous improvement.

Qualifications

• Minimum five years' service-related experience in heavy construction equipment industry.
• Supervisory experience is preferred.
• Excellent customer service and communication skills.
• Strong mechanical knowledge and problem-solving abilities.
• Willingness to train and develop staff.

Responsibilities

• Oversee work order closing process and review for accuracy, parts, labor, and invoicing.
• Maintain customer relations through clear communication and timely issue resolution.
• Oversee daily workflow of the service department.
• Ensure technicians follow safe work practices and coordinate safety trainings.
• Develop quality control procedures and repair processes for high customer satisfaction.
• Manage service logistics including parts, equipment, and staff availability.
• Coordinate technician work schedules and communicate repair plans.

Skills

Supervisory experience

Customer service skills

Strong communication

Mechanical knowledge

Organization & multitasking

Education

High School diploma or equivalent

Tools

Computer literacy

Job description

Join a Company That\'s Built to Elevate You.

At Carter Machinery, we don\'t just offer jobs - we offer long-term careers defined by purpose, innovation, and impact. We\'ve built an award-winning workplace where high achievers thrive, careers grow, and your work truly matters.

Our legacy is strong, our vision is bold, and our future is built on investing in the growth and well-being of our people. Whether you\'re turning a wrench, managing operations, or supporting customers, you play a vital role in powering industries that moves the world forward.

Job Title: Shop Service Supervisor

Location: Dulles, Virginia

Starting Compensation Range: $85,000 - 105,000 per year

What You Will Do:

• Oversee work order closing process; Open and review work orders for accuracy and completeness, and the appropriateness of parts and labor, and close work orders to invoice, as needed
• Maintain good customer relations through communication and continual contact; Address customer concerns and disputes and resolve in timely manner
• Oversee the daily workflow of the service department
• Ensure all technicians follow safe work practices without exception; Conduct monthly safety meetings; Ensure all technicians receive adequate training and instruction prior to operating any piece of equipment
• Develop quality control procedures and repair processes to ensure the highest quality of customer service is provided
• Manage service logistics, including use of materials, equipment, and employees; Ensure needed equipment and tooling is available to Technicians; Order parts as needed for jobs
• Coordinate and develop technician work schedules; Communicate repair plans to technicians to align with customer quotes
• Conduct constructive and timely performance reviews for service technicians; Wages are to be discussed at least once annually with each employee
• Monitor productivity and repair quality
• Address issues impacting completion of repair plan in time quoted to customers
• Establish and implement maintenance schedules for all service vehicles and equipment Conduct inspections of trucks, cranes, compressors, and truck beds, as required
• Work in coordination with team to achieve Continuous Improvement goals and objectives
• Perform other related duties as assigned

What We\'re Looking For:

• Minimum five years\' service-related experience in heavy construction equipment industry
• Previous supervisory experience a plus
• High School diploma or equivalent
• Thorough knowledge of the function and repair of heavy construction equipment
• Strong mechanical knowledge
• Excellent customer service skills
• Strong communication with excellent oral and written communication skills

What Success Looks Like In This Role:

• Effectively managing and delegating work
• Speaking effectively before groups of customers or employees of organization
• Proficiency in use of a computer; able to adapt to changing technology
• Organization and ability to prioritize and multi-task
• Attention to detail
• Promotion of a positive customer experience
• Upholding the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way

Physical Requirements:

• Required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Frequently required to sit
• Regularly lift and/or more up to 70 pounds
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Competitive Compensation and Benefits:

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Tool allowances and tool loans
• Discounts on cellular phone service, computers, and vehicles
• Opportunities for overtime
• Shift differential (if applicable)

You\'ll gain access to real learning, real advancement, and a real future in a company that\'s reshaping what it means to lead in our industry. If you\'re looking for purpose, possibilities, and a team that wins together - you belong at Carter Machinery.

Come build what matters and build your future with us.

Actual base pay may vary based on experience, skills, qualifications, education, geographic location, and other relevant business considerations. In addition to base pay, the compensation package may include participation in performance-based incentive programs (e.g., discretionary or non-discretionary plans), as well as overtime eligibility depending on the role.

Carter Machinery Co. Inc. is an EEO/AA Employer. All qualified individuals - including minorities, females, veterans, and individuals with disabilities, or any other characteristic protected by law - are encouraged to apply.

Carter Machinery is a drug-free workplace.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.