Shop Manager - East Valley Parkway, Escondido, CA

See's Candies; Escondido (CA); On-site; USD 59,000 - 79,000; Full time

Job summary

See’s Candies in Escondido, CA is seeking a Retail Shop Manager to lead a dedicated team, drive sales, and ensure top-notch customer service in our busy shop.

You will oversee daily operations, set sales goals, coach staff, recruit new team members, manage scheduling and payroll, and uphold See’s standards while controlling expenses and maintaining compliance with wage laws.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance and a sales-driven mindset.
• Proven ability to grow the business by seeking sales opportunities with a sales-driven team.
• Proven ability to learn new technologies quickly and adapt to change.
• Physical ability to perform duties including stocking, ringing, and lifting up to 25 pounds.
• Flexibility to work weekends and holidays.

Responsibilities

• Lead the shop team, creating a sales-focused, customer-centric environment.
• Achieve daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks; ensure compliance and follow-up.
• Resolve customer and employee concerns professionally and promptly.
• Train and develop team members on programs, policies, and procedures.
• Provide coaching and feedback to the team.
• Drive recruitment, selection, and onboarding of qualified candidates.
• Ensure compliance with policies, procedures, and safety standards.
• Monitor expenses to meet budgetary goals and manage cash handling procedures.
• Maintain accurate timekeeping records and approve weekly payroll.
• Adhere to wage and break laws and implement weekly schedules with District Managers.
• Manage banking, paperwork, and inventory deadlines.

Skills

Retail management

Customer service

Team leadership

Training and coaching

Cash handling

Merchandising

Policy enforcement

Recruitment

Payroll/timekeeping

Sales goals

Job description

Work is Sweet!

‘Quality without Compromise’ is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service.

See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary:

As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

Job Description:

Key Responsibilities:

• Lead the shop’s team, creating a sales-focused and customer-centric environment.

• Set an example by achieving daily, monthly, and annual sales goals.

• Communicate and implement company direction, policies, and programs.

• Delegate tasks, ensure team compliance, and provide necessary follow-up.

• Resolve customer and employee concerns in a professional and timely manner.

• Train and develop team members on company programs, policies, and procedures.

• Provide professional coaching and feedback to the team.

• Drive recruitment, selection, and recommendation of qualified candidates.

• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.

• Monitor and control expenses to meet budgetary goals.

• Manage procedures related to cash handling, protection of company assets, and banking.

• Maintain accurate timekeeping records and approve weekly payroll promptly.

• Ensure compliance with state and federal laws related to wages and breaks.

• Implement weekly work schedules in collaboration with District Sales Managers.

• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.

• Other duties as assigned.

Minimum Qualifications:

• Minimum 3 years of retail management experience.

• Proven success in developing, motivating, training and coaching employees.

• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.

• Ability to follow, as well as implement and enforce, company policies and procedures.

• Strong work performance.

• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.

• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.

• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.

• Flexibility in working hours, including weekends and holidays.

• * Internal applicants must be in good standing.

The pay rate for this position is $33.06 per hour.

Join the See’s Candies family and be part of a tradition of sweetness that has delighted generations!

See’s is an EOE
See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).