Shop Manager - Lafayette

LE2 See’s Candies, Inc.; Louisiana; On-site; USD 29,742 - 42,360; Full time

Job summary

LE2 See’s Candies, Inc., located in Louisiana, is seeking a Retail Shop Manager to lead teams and drive sales in a customer-centric environment. The role entails managing operations, training staff, achieving sales goals, and ensuring compliance with company standards. Candidates should have at least 3 years of retail management experience and excel in customer service and teamwork.

The position offers a pay rate of $26.17 per hour and requires flexibility in working hours, including weekends and holidays.

Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Ability to follow and implement company policies and procedures.
• Strong work performance with flexibility in working hours.

Responsibilities

• Lead the shop's team, focusing on sales and customer service.
• Train and develop team members on company programs and policies.
• Manage expenses to meet budgetary goals.
• Monitor cash handling and banking procedures.

Skills

Customer service

Team leadership

Sales goals achievement

Cash handling

Communication

Organizational skills

Flexibility in working hours

Job description

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary: As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

Key Responsibilities

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Minimum Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• Internal applicants must be in good standing.

The pay rate for this position is $26.17 per hour.

See’s is an EOE. See’s will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).