Shop Manager (Cruise Ships)

Hermes Recruitment; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Shop Manager for cruise ship onboard retail shops in Miami. This role involves providing leadership to drive sales, ensuring high retail standards, and coaching the sales team. Candidates should have retail management experience and strong leadership skills. The position emphasizes integrity and guest service excellence.

Qualifications

• Proven experience in retail management.
• Strong leadership and coaching skills.
• Ability to analyze sales data and create actionable plans.

Responsibilities

• Motivate and coach a sales team to achieve and exceed targets.
• Create and execute plans to drive sales.
• Maintain excellent visual merchandising standards.

Job description

Multiple Locations, Worldwide | Posted on 02/10/2025

Provide leadership for cruise ship onboard retail shops to promote and model high quality retailing standards, continuously driving maximum sales results, superior guest service, talent development and engagement. The Shop Manager must demonstrate honesty and integrity in all interactions.

Responsibilities

• Motivate and coach a sales team to achieve and exceed sales and promotional targets.
• Create and execute plans to drive sales.
• Promote high quality retailing standards.
• Maintain excellent visual merchandising standards with high-converting displays; optimize retail sales space for maximum revenue.
• Train and coach sales team about product knowledge, selling techniques, asset protection and guest service.
• Manage inventory with an emphasis on asset protection.
• Analyze and report sales and talent data to corporate office.