Shop Manager - Biohazard Mitigation Share LinkedIn Twitter Facebook Google Email

Aftermath Services LLC; Fayetteville (NC); On-site; USD 100,000 - 125,000; Full time

Job summary

A leading biohazard remediation company is seeking a Shop Manager for their Fayetteville location. This role combines leadership in biohazard mitigation projects with administrative duties. Candidates should have supervisory experience and strong organizational skills. Comprehensive training is provided, and the company offers competitive pay and benefits.

Benefits

Health, Dental, Vision Insurance

Flexible schedules

Paid training

Uniforms provided

Career growth opportunities

Qualifications

• Must be 18+, hold a valid driver’s license.
• At least 2 years supervisory experience preferred.
• Completion of relevant training paths required.

Responsibilities

• Supervise and participate in biohazard remediation projects.
• Manage customer interactions and resolve complaints.
• Train and develop team members in safety and technical skills.

Skills

Leadership qualities

Organizational skills

Customer service

Project management

Education

IICRC S540 certification or similar

Tools

Microsoft Office

Job description

Shop Manager - Biohazard Mitigation

Job Tracking ID: 512280-898255

Job Location: Fayetteville

Job Level: Management

Job Type: Full-Time/Regular

Date Updated: 05/22/2025

Years of Experience: 2 - 5 Years

Starting Date: To be determined

Salary: $40 - $44 per hour

Job Description

ServiceMaster BioClean is hiring a Shop Manager for our Fayetteville shop. This role involves leading our team in biohazard mitigation projects, combining administrative duties with active participation in fieldwork. Prior experience in related industries is a plus but not mandatory, as comprehensive training is provided.

What We Offer:

• Health, Dental, Vision Insurance
• Flexible schedules
• Paid training
• Uniforms provided
• Career growth opportunities

Compensation: Hybrid pay structure including a fixed administrative rate of $18/hour and additional earnings based on work performed.

Hours: Full-time, approximately 30 hours/week, with hours based on job availability.

Key Responsibilities

Field Work

• Supervise and participate in biohazard remediation projects.
• Communicate effectively with clients, understand their needs, and obtain approval to proceed.
• Manage customer interactions professionally, ensuring satisfaction.
• Resolve customer complaints with integrity and focus on resolution.

Shop Management

• Coordinate resources and personnel for scheduled appointments.
• Maintain cleanliness and organization of the shop and vehicles.
• Conduct shop walkthroughs to ensure standards.
• Manage inventory and supplies.
• Ensure technology and equipment are functional.
• Record expenses accurately.

Personnel Management

• Train and develop team members in safety and technical skills.
• Coach team members and conduct performance meetings.
• Review and approve timecards.
• Address performance issues and implement corrective actions.

Business Management

• Analyze financial statements (P&L).
• Manage client relationships and follow-ups.
• Generate and manage new business leads.

Experience and Skills

Working Conditions:

• Lift up to 50 lbs and handle physically demanding tasks.
• Occasional overnight travel with company-provided accommodations.
• Work efficiently in a fast-paced environment.

Basic Qualifications:

• Must be 18+, hold a valid driver’s license with acceptable MVR.
• Reside locally and respond within one hour.
• At least 2 years supervisory experience, preferably in related fields.
• Leadership qualities and organizational skills.
• Completion of relevant training paths within specified timeframes.

Preferred Qualifications:

• IICRC S540 certification or similar.
• Experience in project management, team leadership, and customer service.
• Proficiency in Microsoft Office and relevant software.
• Backgrounds such as EMT, Nursing, Restoration, etc., are valued.

Military personnel are encouraged to apply.

About ServiceMaster BioClean

With over 60 regional offices, ServiceMaster BioClean is a leading biohazard remediation company dedicated to compassionate, professional services for traumatic events. We are committed to diversity and equal opportunity in employment.