Shop Manager

See S Candies; Tyler (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

See's Candies is seeking a Retail Shop Manager for our Tyler, TX store. You will lead a dedicated team, drive sales, deliver exceptional customer service, and oversee daily operations in line with See's guidelines and values.

Candidates should have at least 3 years of retail management experience, strong coaching skills, cash handling proficiency, and a proven ability to grow the business through a sales-driven team. Weekend and holiday flexibility is required.

Qualifications

• Minimum 3 years of retail management experience.
• Proven track record in coaching and developing employees.
• Strong customer service, communication, and merchandising abilities.
• Ability to enforce company policies and drive sales.
• Willingness to work weekends and holidays.

Responsibilities

• Lead the shop team with a sales-focused, customer-centric environment.
• Achieve daily, monthly, and annual sales goals.
• Communicate and implement company direction and programs.
• Delegate tasks and monitor performance with follow-up.
• Provide coaching and feedback to the team.
• Oversee cash handling and banking procedures.
• Manage scheduling and payroll records.

Skills

Retail management

Sales coaching

Customer service

Cash handling

Merchandising

Communication

Organizational skills

Team leadership

Sales growth

Job description

As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

The pay rate for this position is $29.64 per hour.

Key Responsibilities:

• Lead the shop's team, creating a sales-focused and customer-centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow-up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Minimum Qualifications:

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!