Shop manager - Tri-City Center

LE1 See’s Candy Shops, Incorporated; Redlands (CA); On-site; USD 37,000 - 51,000; Full time

Job summary

See’s Candies is hiring a Retail Shop Manager for our Redlands, CA location. You will lead a dedicated team to drive sales, deliver exceptional customer service, and oversee day-to-day shop operations in line with See’s standards.

We seek candidates with at least 3 years of retail management experience, strong coaching skills, and a proven ability to grow the business through a sales-driven, customer-centric approach. Weekend and holiday availability is expected.

Qualifications

• Minimum 3 years of retail management experience.
• Proven ability to develop, motivate, train and coach employees.
• Excellent customer service, communication, organizational and merchandising skills.
• Ability to implement and enforce company policies and procedures.
• Strong work performance and sales drive.
• Ability to learn new technologies quickly and manage change.
• Physical ability to stand, stock, ring up sales and lift up to 25 pounds.

Responsibilities

• Lead the shop team with a sales-focused, customer-centric environment.
• Meet daily, monthly and annual sales goals.
• Communicate and implement company direction, policies and programs.
• Delegate tasks, ensure compliance, and provide follow-up.
• Resolve customer and employee concerns professionally and promptly.
• Train and develop team members on company programs and procedures.
• Provide coaching and feedback to the team.
• Drive recruitment, selection and recommendation of qualified candidates.
• Ensure policy, safety, and ethics compliance; monitor expenses.

Skills

Retail management

Team coaching

Customer service

Communication

Merchandising

Cash handling

Policy enforcement

Adaptability

Physical stamina

Job description

Company Overview

Work is Sweet! 'Quality without Compromise' is not just a motto at See’s Candies. It is the most important ingredient in our recipe for success. See’s Candies has been in business since 1921 and maintains a reputation for producing the highest quality candy and providing superior customer service. See’s is a leader in the confectionery industry with over 250 retail shops across the USA, a growing e-commerce business, and expanding opportunities internationally. We are seeking friendly, enthusiastic individuals who are passionate about helping us grow and thrive in our second century.

Job Description Summary

As a Retail Shop Manager, you play a crucial role in the success of our See’s Candies retail shop. Leading a dedicated team, your responsibilities include driving sales, ensuring top-notch customer service, and overseeing all shop operations in line with See’s guidelines and values.

Key Responsibilities

• Lead the shop's team, creating a sales-focused and customer‑centric environment.
• Set an example by achieving daily, monthly, and annual sales goals.
• Communicate and implement company direction, policies, and programs.
• Delegate tasks, ensure team compliance, and provide necessary follow‑up.
• Resolve customer and employee concerns in a professional and timely manner.
• Train and develop team members on company programs, policies, and procedures.
• Provide professional coaching and feedback to the team.
• Drive recruitment, selection, and recommendation of qualified candidates.
• Ensure compliance with company policies, procedures, ethical standards, and safety protocols.
• Monitor and control expenses to meet budgetary goals.
• Manage procedures related to cash handling, protection of company assets, and banking.
• Maintain accurate timekeeping records and approve weekly payroll promptly.
• Ensure compliance with state and federal laws related to wages and breaks.
• Implement weekly work schedules in collaboration with District Sales Managers.
• Manage paperwork to meet established deadlines, covering banking, new hires, and inventory.
• Other duties as assigned.

Minimum Qualifications

• Minimum 3 years of retail management experience.
• Proven success in developing, motivating, training and coaching employees.
• Possess excellent customer service, communication, organizational skills, strong cash handling, and merchandising ability.
• Ability to follow, as well as implement and enforce, company policies and procedures.
• Strong work performance.
• Proven ability to grow the business by seeking sales opportunities and developing a sales driven team.
• Proven ability to learn new technologies quickly and manage change efficiently, proactively and in a positive manner.
• Physical ability to carry out the essential functions of the job, including packing candy, stocking shelves, ringing sales, standing, or walking the entire shift and lifting up to 25 pounds frequently.
• Flexibility in working hours, including weekends and holidays.
• * Internal applicants must be in good standing.

The pay rate for this position is $31.91 per hour.

Join the See's Candies family and be part of a tradition of sweetness that has delighted generations!

See's is an EOE See’s will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance #131192 and Los Angeles Municipal Code 189.00).

Welcome to See's Candies where every career choice is as delightful as our candy! Whether you're a seasoned professional or just starting your journey, you've come to the right place to satisfy your career cravings. From crafting irresistible confections to spreading joy to customers, every role at See's Candies is a chance to make a difference and leave a lasting impression. Like a Box of Chocolates, we believe that variety is the spice of life, and it takes many unique individuals working together to reach our common goals. For over 100 years, See's Candies has been dedicated to making candy Mary See's way; helping to make the world a sweeter place, one piece of candy at a time. See's has grown from one shop to over 240 shops across America, plus a flourishing online store, without ever compromising on the best tasting, highest quality candy around.