Shop Manager

KITH; New York (NY); On-site; USD 57,000 - 60,000; Full time

Job summary

An established lifestyle brand seeks a dynamic Shop Manager to oversee daily operations at their Treats shop. This role involves leading a team, enhancing customer service, and maximizing sales while maintaining high standards of cleanliness and compliance. The ideal candidate will have a background in retail management, particularly in the food and beverage sector, and will be responsible for training staff, managing inventory, and ensuring operational efficiencies. Join a vibrant team and contribute to a brand known for its commitment to quality and customer satisfaction.

Qualifications

• 2-3 years in a customer-facing managerial role.
• Experience in the Food & Beverage industry is required.

Responsibilities

• Lead and manage a team of Counter Associates.
• Ensure high standards of customer service and operational efficiency.

Skills

Customer Service

Team Management

Inventory Management

Sales Forecasting

Food & Beverage Safety

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Google Suites

Point of Sale Systems

Job description

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Position Summary

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

About The Role

Location: Men's Store (Soho)

Status: Full Time

Compensation: $57,000-60,000

Position Summary

The Kith- Treats Shop Manager plans and oversees the daily operations of their assigned Treats shop. Consistently lead and manage a team of Counter Associates to improve customer service, by ensuring the customer’s needs are met and any complaints are resolved in a timely manner. The Shop Manager will be expected to maintain a high standard in their shop by focusing on team training & development, operational efficiencies and maximizing sales and profitability. The Shop Manager is responsible for partnering with the appropriate HQ partners on the following: inventory, staffing, and overall business matters.

Responsibilities

Primary Responsibilities:

• Communicate daily objectives with the staff and adjust accordingly to business needs.
• Ensure the team’s performance, appearance, and attendance meet the company’s standards.
• Reconcile daily, weekly, and monthly sales as well as overall commission.
• Complete and audit supply orders as the business requires.
• Perform daily banking tasks.
• Oversee the accuracy of all deliveries and communicate and resolve any discrepancies found.
• Audit all storage to ensure compliance with any Food & Safety requirements.
• Continuously audit overall cleanliness and hygienic standards of store front, food prep, and storage areas as required by the Department of Health.
• Train and develop the staff to meet all Kith and Kith- Treats standards.
• Accurately forecast business trends to ensure proper staffing and scheduling is in place.
• Recruit and hire staff as needed, in partnership with HR and other appropriate HQ business partners.
• Process store/shop payroll as required by the company.
• Oversee the Shop’s housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard food & beverage operations.
• Continuously communicate with HQ business partners. This includes but is not limited to; Human Resources, Marketing, Operations, Accounting/Payroll, Store Design and Ownership
• Oversee and assist with housekeeping responsibilities, which include but not limited to, dusting, sweeping, collecting trash, and other tasks traditionally associated with standard food & beverage operations.
  
  

Special Projects/Tasks

• On rare occasions travel to support other stores or HQ, as required by the business.
• Oversee the preparation and execution of any in-store events.
  
  

Requirements

Availability:

• Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays.
• Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require.
  
  

Licenses/Certificates

• Valid Department of (Inset applicable F&B lic/cert and alcohol lic/cert if applicable) or equivalent is required
  
  

Experience

• 2-3 years in a customer-facing managerial role
• 2+ years in the Food & Beverage industry
• 1+ years using industrial kitchen equipment
• 1+ years in a retail/apparel operations role is a plus
• 1+ years managing a sales/commission driven team is a plus
  
  

Skills/Abilities

• Comprehensive computer skills and experience with Google Suites
• Efficient multitasker and delegator
• Ability to perform business math and accounting
• Ability to lift and move 25lbs.
• Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools.
• Ability to stand and walk for prolonged periods of time.
  
  

Who You Are

Professional Characteristics:

• Efficient and effective communicator
• Organized
• Comfortable with following up and holding themselves and others accountable
  
  

Personal Characteristics

• Responsible and reliable
• Career driven
• A people-person
  
  

Who We Are

Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that offers seasonal collections of men’s, women’s and children’s apparel, accessories and footwear through a distinct lens of personal storytelling. Kith embodies a multi-faceted lifestyle, with uncompromising detail to fabrication and design. Led by Founder, CEO and Creative Director Ronnie Fieg, the brand is known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators.

Kith operates 16 standalone boutiques around the world, and 3 shop-in-shops. Kith Treats, conceived from Fieg’s childhood love for cereal, operates in 10 locations, as well as Sadelle’s at Kith restaurants in Paris, Miami Design District, Toronto and Seoul.

The Kinnect Foundation, a non-profit established and operated by Kith, is a non-profit devoted to creating positive change through education, community and social impact.

Kith is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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