Shop Foreman, Repair Focus

nextranusa; Kennesaw (GA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Disability Insurance

Paid Time Off

Nextran Paid Life Insurance

401(k) Retirement Plan with Match

Company-Paid Holidays

EAP

Great Medical, Dental, & Vision

Job summary

Nextran Truck Centers in Kennesaw, GA is seeking a Shop Foreman with a repair focus to lead and develop service shop personnel. You will supervise technicians, mentor through on-the-job training, and ensure efficient completion of all jobs while maintaining high customer satisfaction.

The role emphasizes safety, quality control, and adherence to Nextran policies, with opportunities for professional growth across the Nextran network.

Qualifications

• Minimum 5 years' experience in heavy duty truck industry managing/supervising technicians of Class 6, 7 and/or 8 trucks.
• Have or quickly obtain Master Tech Certification for the OEM's Nextran services.
• Ability to drive and climb into heavy-duty trucks; ability to squat, bend over, and lift components while performing truck repair.
• Strong interpersonal and verbal skills to communicate with customers, technicians, shop foreman, service writer, and vendors in a professional manner.
• Computer proficiency.
• Experience with Asist and/or Karmak software is a plus.
• Valid CDL license (preferred).

Responsibilities

• Maintains constant and accurate communication with Service Writers and the Lead Uptime Technician.
• Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimizes customer wait time on new truck arrivals.
• Works closely with the quality control process of all repairs to minimize Reworks, Comebacks, and any customer dissatisfaction with Nextran products and/or services.
• Challenges technicians with assigned work.
• Directly supervises technician Trainees.
• Provides technical support to technicians and management.
• Tracks Technician performance, and coaches them
• Schedules training time for Technician skill development, and certifications.
• Ensure tool room is organized, and the checkout procedure is being followed.
• Directly responsible for enforcing each bay's cleanliness and organization.
• Directly responsible for safety of the shop floor.
• Follows Customer Contact and Communication Policy.
• Follows all Nextran policies and procedures, including "Nextran's Pledge to Customers."
• Other duties may be assigned at any time based on departmental needs.

Skills

Heavy duty truck experience

People management

Communication

Computer proficiency

CDL license

Education

Master Tech Certification

Tools

Asist

Karmak

Job description

Nextran Truck Centers

Shop Foreman, Repair Focus - Kennesaw, GA

Are you looking to further develop your profession into a career? Are you driven by opportunity? Nextran Truck Centers is hiring!

As a Floor Foreman that has a Repair Focus, you are a valued member of our team leading, mentoring, and managing service shop personnel to ensure that an exceptional level of customer service is achieved by completing all jobs within the time frame promised as efficiently as possible. This person will regularly assist management with the development of technicians through On-The-Job Training, coaching, and discipline.

Essential Duties:

• Maintains constant and accurate communication with Service Writers and the Lead Uptime Technician.
• Assists the Lead Uptime Technician whenever necessary to ensure the highest level of customer satisfaction.
• Minimizes customer wait time on new truck arrivals.
• Works closely with the quality control process of all repairs to minimize Reworks, Comebacks, and any customer dissatisfaction with Nextran products and/or services.
• Challenges technicians with assigned work.
• Directly supervises technician Trainees.
• Provides technical support to technicians and management.
• Tracks Technician performance, and coaches them
• Schedules training time for Technician skill development, and certifications.
• Ensure tool room is organized, and the checkout procedure is being followed.
• Directly responsible for enforcing each bay's cleanliness and organization.
• Directly responsible for safety of the shop floor.
• Follows Customer Contact and Communication Policy.
• Follows all Nextran policies and procedures, including "Nextran's Pledge to Customers."
• Other duties may be assigned at any time based on departmental needs.

Skills and Qualifications:

• Minimum 5 years' experience in heavy duty truck industry managing/ supervising technicians of Class 6, 7 and/or 8 trucks.
• Have or quickly obtain Master Tech Certification for the OEM's Nextran services.
• Ability to drive and climb into heavy-duty trucks; ability to squat, bend over, and lift components while performing truck repair
• Strong interpersonal and verbal skills in order to communicate with customers, technicians, shop foreman, service writer, and vendors in a professional manner.
• Computer proficiency
• Experience with Asist and/or Karmak software is a plus
• Valid CDL license (preferred)

• Career Paths
• Network of 30 Dealerships
• Disability Insurance
• Paid Time Off (2wks 1st year)
• Nextran Paid Life Insurance

• Family Centered Values
• Medical and Dependent Care FSA
• 401(k) Retirement Plan with Match
• Company-Paid Holidays
• EAP

• Great Medical, Dental, & Vision Benefits
• Social Responsibility Opportunities
• 28+ Years of Industry Experience
• Professional Growth

Nextran Core Hiring Competencies:

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision Quality - Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer