Shop Foreman- Raleigh

TranSource, Inc.; Raleigh (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

TranSource, Inc. in Raleigh, NC is seeking a Service Department Supervisor to help maximize profit while maintaining high employee productivity. You will oversee daily activity, enforce policies, and ensure safety and quality service for our dealer network.

The role requires hands-on leadership, budget awareness, and the ability to train and evaluate staff, with a focus on customer satisfaction and efficient operations in a fast-paced shop environment.

Qualifications

• Possess a High School Diploma or GED.
• Minimum two years’ experience as a technician or customer service representative in a service-related industry.
• Strong managerial and organizational skills.
• Excellent communication skills both oral and written.
• Must motivate subordinates and contribute to career development.
• Enthusiasm for training and staff development.
• Ability to manage customer expectations and lead direct reports.

Responsibilities

• Enforce company policies and procedures with the service manager.
• Maintain a safe work environment.
• Help achieve service department budget goals and objectives.
• Assist in controlling operating expenses.
• Direct day-to-day activities of service department employees.
• Produce estimates for charges necessary for repairs for customers.
• Assist in training and evaluating service department employees.
• Ensure a high-quality level of service for our customers.
• Provide technical assistance to service staff.
• Enforce safety requirements (forklift training and PPE).
• Understand and comply with applicable regulations.
• Maintain professional appearance of staff and department.
• Carry out disciplinary actions as needed.
• Review monthly productivity with staff.
• Conduct monthly department safety inspections.
• Lead monthly department meetings.
• Assist in hiring new personnel as needed.

Skills

Managerial and organizational skills

Excellent communication skills

Experience as technician or customer服务

Strong coaching and staff development

MS Office proficiency

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Description

Assist the service manager in striving to return a satisfactory profit on dealer capital invested while insuring a consistently high level of employee productivity. Accomplish these objectives through the use of proper staff utilization, pricing, DMS system function/reporting, advertising and adherence to facility safety practices.

ESSENTIAL DUTIES

(Other duties may be assigned. Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.)

• Enforcing with the help of the service manager all company policies and procedures
• Maintaining a safe work environment
• Assisting service manager in maintaining focus on service department budget goals and other objectives for the department
• Help service manager in controlling operating expenses
• Direct the day-to-day activities of the service department employees
• Produces Estimates for charges necessary for repairs for customers
• Assisting the service manager in training and evaluating service department employees
• Helps ensure that a high-quality level of service is provided to our entire customer base.
• Provides technical assistance to service department employees
• Enforces safety requirements, including but not limited to forklift training and operation and use of personal protective equipment
• Understands, keeps abreast of, and complies with federal, state and local regulations that may affect our procedures in the service department.
• Maintains professional appearance and ensures that the service department employees present a professional appearance to the public.
• Carries out disciplinary actions as needed to service department employees.
• Reviews monthly productivity results individually with service department employees
• Conducts department safety inspection on a monthly basis.
• Conducts department meeting with all service department employees monthly
• Assist in hiring of new personnel as needed

Requirements

Qualifications:

• High School Diploma or GED
• Minimum two years’ experience as a technician or customer service representative and/or equivalent experience in a service-related industry.
• Possess strong managerial and organizational skills
• Excellent Communication skills both oral and written
• Must be committed to 100% customer satisfaction
• Must have the ability to motivate subordinate employees, and be involved in their career development
• Must have an enthusiasm for training
• Must be able to manage customer expectations, lead direct reports and be flexible with both while meeting objectives.
• Excellent computer skills and familiarity with all Microsoft Office products and software.

PHYSICAL DEMANDS

(These physical demands are representative of physical requirements necessary for an employee to successfully perform essential functions of the role.)

Activity and Frequency (Never, Occasionally, Frequently)

• Standing Frequently
• Walking Frequently
• Sitting Frequently
• Bending From Waist Frequently
• Feeling, Fingering, Grasping Frequently
• Pushing and Pulling Frequently
• Climbing and Balancing Frequently
• Couching, Crawling, Kneeling Frequently
• Reaching Above Shoulder Frequently
• Lift up to 10 lbs. Frequently
• Lift up to 33 lbs. Frequently
• Lift up to 50 lbs. Frequently
• Lift over 50 lbs. Frequently

WORK ENVIRONMENT

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.