ShoeMobile Manager

Work Wear Safety Shoes; El Paso (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Work Wear Safety Shoes in El Paso, Texas is seeking a ShoeMobile Manager to provide quality service and guidance in selecting safety footwear. This role requires effective customer interaction to enhance sales and customer relations.

Responsibilities include daily customer interactions, managing orders, and ensuring inventory accuracy. Ideal candidates will have prior customer service experience, a valid CDL, and strong communication skills.

Qualifications

• Customer service experience required.
• Required to be 21 years or older.
• Minimum of one year CDL driving experience.

Responsibilities

• Assist customers in selecting safety footwear.
• Build customer relationships to improve sales.
• Maintain clean, properly priced, and merchandised workplace.

Skills

Oral Communication Skills

Customer Service

Computer Literacy

Project Management

Time Management

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

CounterPoint

Job description

Work Wear™ Safety Shoes is a one-stop supplier for safety footwear. We assist our customers with every aspect of a quality safety shoe program. We stock the largest selection of steel toe and composite toe safety shoes from the top brands in the industry.

Job Description

The ShoeMobile Manager offers professional service to assist our customers in selecting the proper safety footwear to best meet the needs of their work environment. A ShoeMobile Manager also builds customer relationships to improve sales and retain customers by performing the following duties:

Duties and Responsibilities

include the following. Other duties may be assigned.

• Daily interaction with customers through email, phone, and face-to-face contact
• Submit timely and accurate Update and New Account forms
• Evaluate current and prospective account base opportunitiesSell safety footwear and accessories. Advise customer of approved selections and communicate product needs for accounts to the Merchandising Manager
• Insure proper handling of special orders and returns
• Confirm customer identification, document sales, process payments, and collect money
• Deposit company funds and submit daily paperwork timely as company policies and procedures dictate
• Attain budgeted sales goals within management guidelines for assigned territory
• Provide feedback to the organization on barriers to success and opportunities for improvement
• Responsible for inventory and loss prevention for ShoeMobile
• Maintain a clean, properly priced, and merchandised workplace
• Apply knowledge of company policies, procedures, products, and services to provide quality customer service
• Review and resolve customer complaints in a professional and timely manner
• Properly conduct pre/post driver inspections and assure that the truck/generator has had proper maintenance
• Follow DOT regulations for CDL drivers. Maintain a clean driving record and no violations upon inspection by DOT enforcement officers
• Some overnight travel is required. Work schedule is flexible to service industry shift changes
• Workday may start as early as 4:00 am and end as late as 8:00 pm not exceeding DOT regulations
• Answer company business calls at all times (unless driving)

Other Duties

• Prepare daily, weekly, bi-weekly, monthly, annual and other reports as directed
• Operate within standard operating procedures and job safety guidelines
• Maintain a clean and organized workplace
• Submit weekly expense reports as assigned
• Demonstrate responsible use and management of company credit cards
• Compliance with attending company continuing education, team building, and DOT and safety training events
• Compliance with Employee Handbook and other policies updated from time to time
• May be required to work in a store, in the warehouse, or at a customer site if needed
• Turn off and lock out equipment when not in use
• Provide on-the-job training to new employees

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High School Diploma or Equivalent. Prior customer service experience required.

Required licenses, certificates or knowledge

21 years or older

Minimum of one year CDL driving experience

Satisfactory MVR (driving record), DOT physical and drug screen, criminal background investigation with job performance reference check and required testing.

Ability to drive standard transmission

Ability to load and unload 50-75 lbs

Skills

• Oral Communication Skills
• Reading Skills
• Computer Literacy
• Keyboard Skills
• Customer Relations
• Customer Service
• Diplomacy
• Filing
• Organization
• Project Management
• Planning
• Professionalism
• Presentation
• Negotiation
• Time Management

Operate standard office equipment to include:

• calculator
• copy machine
• computer and printer
• cell phone
• multi-line telephone

High level of integrity and dependability with a strong sense of urgency and results-orientation.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to speak effectively, present information, and respond to questions before groups of customers, managers, employees of the organization, or the general public.

Math Ability

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Word; Microsoft Excel; Adobe Acrobat Reader; Internet Explorer; Safari; Microsoft Outlook, CounterPoint, and other inventory, point of sale, accounting systems, database packages, contact management systems, networking systems, and operating systems as future needs dictate.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Must be willing to work outdoors in extreme weather conditions including heavy rains, winter snow, and summer heat.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands. The employee is frequently required to talk or hear. The employee is occasionally required to stand. The employee must be able to lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

Additional Information

All your information will be kept confidential according to EEO guidelines.