Shoe Runner Associate

Scheels All Sports, Inc.; Sparks (NV); On-site; USD 17,000 - 22,000; Full time

Job summary

Scheels All Sports, Inc. is seeking a dedicated Shoe Runner to help deliver an exceptional customer experience in our fast-paced retail environment in Sparks, NV.

You will assist in shoe areas, stock backroom, process returns, and maintain organized inventory while delivering friendly, proactive service to customers. The ideal candidate has a high school diploma or GED, 1-3 months of sales experience, and a willingness to work varied hours including evenings and weekends.

Qualifications

• High school diploma or GED required.
• 1–3 months of sales experience preferred.
• Excellent customer service and interpersonal skills.
• Ability to lift and move objects as needed (heavy-work environment).

Responsibilities

• Assist in Men's, Women's, and Youth shoe areas.
• Communicate with Specialty Shop Manager and team to understand urgent needs.
• Select shoes from backstock and place them in staging area for sales associates.
• Return unpurchased shoes to correct backstock areas.
• Assist with shoe return processing and restock on the sales floor.
• Maintain organized inventory and reduce clutter.
• Provide a warm, welcoming customer interaction and proactive service.
• Support a smooth service flow and work well independently or with the team.

Skills

Customer Service

Communication

Teamwork

Education

High School Diploma or GED

Job description

As a potential future employee owner at Scheels, you will play a key role in delivering an exceptional customer experience in a world-class and fast-paced retail environment. Whether working on the sales floor, in the support space, or in a leadership role, you will be empowered to drive our mission to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

Responsibilities:

• Assist in Men's, Women's, and Youth shoe areas

Be proactive in communicating with the Specialty Shop Manager and team to understand the urgent needs in the area

• Select shoes from backstock and place them in the staging area for sales associates
• Return any unpurchased shoes to the correct areas in backstock
• Assist Customer Service with shoe return processing and return items to the sales floor
• Keep the product organized to eliminate clutter and maintain accurate inventory records
• Initiate a warm and welcoming interaction with customers, establishing a rapport and offering assistance, setting a positive tone for the customer's experience
• Maintaining a smooth flow of service to minimize wait times for customers
• Ability to be organized, multi-task, and maintain all aspects of the Shoe Runner role
• Ability to work independently and with the team
• Strong oral/written communication and presentation skills to communicate effectively and promptly
• Ability to apply basic understanding to carry out instructions furnished in written, oral, or diagram form
• Demonstrates attention to detail
• Be professional in appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels' policies and procedures
• Willing to do other tasks as assigned by the leadership team and merchandiser Leads
• Work assigned schedule; may include varied hours, evenings, weekends, and holidays

Requirements:

Customer Service

Genuinely and consistently treat co-workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you”

Culture

Approach daily tasks, projects and follow-up communication with energy and sense of urgency

Cultivate a deep desire to become a knowledge expert in their role with the ability to apply their knowledge and experience with great impact.

Show respect and appreciation for others and Scheels

Arrive to work and meetings 10 minutes early

Team Mentality

Genuine interest and action in helping others before yourself, regardless of recognition or reward

Teach-ability

Consistent eagerness to listen, learn, apply knowledge and accept critical feedback

Ability to adapt to a changing work environment

Ability to apply concepts of basic math, grammar, punctuation and spelling

Dress Code

Meets Scheels dress and grooming expectations in support of professional, clean and welcoming environment for customers, co-workers and business partners

Demonstrate pride and ownership of their work while meeting expected deadlines

Education & Experience:

The ideal candidate will have a high school diploma or general education degree (GED) and or 1-3 months of sales experience

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation

Heavy work – Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.