Shirley Brasserie Host

The Hollywood Roosevelt; Los Angeles (CA); On-site; USD 30,000 - 45,000; Part time

Job summary

A renowned hotel in Los Angeles is seeking a Host for its Shirley Brasserie. The ideal candidate will have strong customer service skills, a high school diploma, and previous experience in hospitality. This role involves greeting guests, managing seating arrangements, and ensuring a positive dining experience. Successful applicants will enjoy working in a dynamic environment with opportunities for growth.

Benefits

Employee Discounts

Health Benefits Available

Qualifications

• High school diploma or equivalent required.
• Previous hospitality experience preferred.
• California Food Handler’s Card or ServSafe Certification required.

Responsibilities

• Greet guests promptly and professionally.
• Manage reservations and the waiting list efficiently.
• Maintain cleanliness and availability of menus and tables.

Skills

Customer Service

Teamwork

Time Management

Education

High School Diploma or GED

Job description

Job Title: Host

Department: Shirley Brasserie

FLSA Status: Non-exempt

Reports to: Shirley Brasserie General Manager

Prepared/Revised Date: June 2025

Summary

The primary role of a host is to effectively support the entire restaurant team. Responsibilities include monitoring the open dining sections of the restaurant and cafe for empty and cleaned tables, estimating wait times for guests, monitoring the guest waiting list, and ensuring that the needs of the guests are met while they are waiting. The host is often responsible for answering the telephone and booking reservations. These job duties require style and service attributes that are key to creating a positive guest experience.

Essential Duties And Responsibilities

• Greet guests immediately upon arrival in a friendly and professional manner
• Seat guests at the appropriate tables per the organized seating chart
• Organize and prepare reservations
• Ensure guests are seated in an order that does not overload a particular server
• Provide guests with menus that are clean and show no signs of wear
• Maintain updated knowledge of all food and beverage menus, specials and ingredients in each
• Maintain Open Table Reservations, including making and confirming reservations according to availability, document/communicate all large party requests and complete daily reservation confirmation calls
• Ensure hostess stand is always occupied and if it is necessary to step away, a manager must be informed prior
• Develop and maintain positive communication and teamwork with all co-workers and supervisors
• Deliver excellent customer service in an efficient manner
• Maintain updated knowledge of hotel and general local area information
• Act in a professional manner with the awareness that all actions and communications are within guest view
• Other duties as assigned
  
  

Knowledge And Skills

• Ability to build morale and group commitments to goals and objectives. Supports everyone's efforts to succeed.
• Implements and maintains all policies and procedures.
• Exercises sounds and accurate judgment with regards to decision making in a timely matter.
• Prioritizes and plans work effectively and efficiently.
• Observes and implements all safety and security procedures.
• Ability to meet deadlines with frequent change delays and unexpected events.
  
  

Education And Work Experience

• High school diploma or general education degree (GED);
• Previous hospitality industry experience preferred.
  
  

Certificates, Licenses and Registrations

• California Food Handler’s Card or ServSafe Certification
  
  

Supervisory Responsibilities

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand, sit, or walk for an extended period of time. The employee may frequently be required to stoop, kneel, and crouch for duration of shift (eight hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move and/or push up to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability And Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.

Equal Opportunity Employer