Shipping Support Coordinator

RAM INDUSTRIES ACQUISITIONS, LLC; Houston (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Weekly PayCheck

PTO days

Floating PTO days

Paid holidays

Medical, dental and vision insurance

Company-Paid Life, AD&D, and Short-...

Job summary

RAM INDUSTRIES ACQUISITIONS, LLC seeks a Shipping – Supply Chain Support Coordinator to plan and direct shipment of goods, liaising between customers, accounting, and shipping to ensure on-time delivery with excellent service.

Responsibilities include coordinating transport, updating Excel data, contacting customers on delivery status, and reviewing orders for accuracy while supporting process improvements in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years clerical, administrative, customer service, shipping, supply chain, or receiving experience.

Responsibilities

• Coordinate transportation providers to ensure prompt and proper shipment movement.
• Maintain Excel spreadsheets with customer, pricing, costs, and shipping data.
• Contact customers regarding order and delivery status at key milestones.
• Schedule on-time delivery of window/door purchases to construction jobsites.
• Provide excellent customer service and direct inquiries to proper channels.
• Review purchase orders and shipping documents for accuracy.
• Make special shipping arrangements as needed.
• Track and fix shipping errors with production staff.
• Contribute to developing more efficient supply chain processes.

Skills

Communication

Organization

Time management

Customer service

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Excel

Job description

Job Description

Shipping –Supply Chain Support Coordinator

RAM Windows is an exciting and rapidly growing manufacturer and distributor of residential and commercial windows and doors. RAM has been manufacturing high end custom windows since 1978. Today, RAM continues to be a premier provider of high-quality windows for both the residential and commercial markets. In addition, RAM is a preferred distributor for well-known window and doors companies such as Marvin, La Cantina and PlyGem. The Company has the ability to sell windows and doors to a wide array of customers creating endless opportunities for an aggressive, hardworking and motivated individual.

Title: Shipping Support Coordinator

Function: Shipping/ Supply Chain

Location: RAM Windows & Doors: 5615 W. Fuqua Street, Houston, TX 77085

Employment: Non- Exempt, Full Time, Hourly

Industry : Manufacturing of Windows & Doors

POSITION SUMMARY

Plans, coordinates, and directs shipment of manufactured and distributed goods, and acts as liaison between customer, accounting, and shipping department to ensure on-time and accurate delivery while providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Coordinating transportation providers to ensure prompt and proper movement of shipments


• Maintaining and updating Excel spreadsheets of customer, pricing, costs, and shipping information (familiar with basic Excel formulas and functions)


• Contacting Customers regarding order status and delivery status 90, 60, 30, 10, and 5 days before delivery of windows and/or doors to construction jobsites for on-time-delivery.


• Scheduling with customers on-time delivery of their windows/doors purchase to ensure repeating customer-base.


• Providing excellent customer service and responding timely to customer inquiries and referring clients to the proper channels


• Reviewing purchase orders and shipping documents to ensure accuracy


• Making special shipping arrangements as necessary


• Tracking and fixing shipping errors and working with Production staff members to track windows and doors status


• Ensuring that the quality of all services provided meets and exceeds the required standards


• Assist developing processes that make the supply chain more efficient and organized

REQUIRED JOB-RELATED SPECIFICATIONS

• Proficiency with Microsoft Office: Outlook, Word; basic to intermediate to skills in Excel


• Demonstrated judgment and decision-making ability


• Excellent communication skills, both written and verbal

QUALIFICATIONS

• Strong organizational, communication, and time-management skills required


• Demonstrated ability to multi-task and wear multiple hats in Shipping Support Department of 4 staff members


• Excellent interpersonal and customer service skills is a must


• Proven ability to work in a fast-paced, small environment wearing multiple tasks (multi-task)


• Positive, high-energy attitude


• Resourcefulness, creativity, and problem-solving skill set


• Familiarity with office equipment (i.e. printers, fax machines, projectors, pc, desktops, laptops, scanners)


• Proficiency in Microsoft Office (basic to intermediate MS Excel)


• Dependable and Reliable Transportation to report to work office location

EDUCATION & EXPERIENCE:

• Minimum of High School Diploma or Equivalent required


• Minimum of 1-2 years of Clerical, Administrative, Customer Service, Shipping, Supply Chain, or Receiving experience required

PHYSICAL & OTHER REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer, up to 50%


• While performing the duties of this job the employee may be required to walk, stand, bend, stoop, and/or climb on different terrains


• Judgment, decision-making, follow-up, social awareness, reading/writing, organizational, timeliness, stress tolerance, communication (oral and written)

BENEFITS OFFERED

• Weekly PayCheck (every Friday)


• (10) PTO days, (2) Floating PTO days, and (8) paid holidays


• Medical, dental and vision insurance


• Company-Paid Life, AD&D, and Short-Term Disability Insurance


• 401K program (up to 4% Company Match with 100% Employer-Vesting on date of participation)


• Casual Office Dress Code


• Flexible on-site Office Work Schedules Monday - Friday

EEO Statement RAM Industries, LLC. is an Equal Opportunity and Affirmitve Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or veteran status. A reasonable accommodation will be considered for qualified individuals with a disability if it does not create an undue hardship for the Company, consistent with the ADA as amended.